Bettina Bauer
Underwood,QLD
Summary
Driven professional with a proven track record at Logan City Council, adept in time management and complex problem-solving. Excelled in enhancing customer satisfaction and streamlining business processes through effective communication and Microsoft Office proficiency. Demonstrated success in coordinating events and managing sensitive information, fostering strong client relations and operational efficiency.
Overview
6
6
years of professional experience
Work History
Manager Support Officer
Logan City Council
11.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Business Support Officer
Logan City Council
11.2018 - 11.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
High School Diploma -
Cavendish Road State High School
Holland Park, QLDSkills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Computer Skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Customer and client relations
- Computer Proficiency
- Critical Thinking
- Documentation and Recordkeeping
Timeline
Manager Support Officer
Logan City Council
11.2023 - Current
Business Support Officer
Logan City Council
11.2018 - 11.2023
High School Diploma -
Cavendish Road State High School
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