Bettina Staver
Canungra,QLD
Summary
Dedicated customer service professional bringing 10 years of experience consistently enhancing customer satisfaction. A consistent representative in this field with knowledge of service delivery and proven multitasking abilities. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
9
9
years of professional experience
Work History
Manager/Assistant Store Manager
Hype DC
03.2019 - 04.2024
- Completed opening and closing duties; including cash handling, banking, end of day reports, stock and cleaning
- Maximized performance by monitoring daily activities and mentoring team members while working with KPI's to drive sales.
- Greeted, built rapport and upsold product to customers
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Online Vintage Store
Self-employeed
06.2019 - 04.2024
- Hand picked quality fashion items from second hand shops and estate sales.
- Managed advertisements and promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
- Analyzed sales data to identify trends, forecast future demand, and make informed purchasing decisions.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Enhanced site search functionality for easier product navigation and better user experience.
Seasonal Spa Attendant
Park Hyatt
11.2022 - 03.2023
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
Food and Beverage Supervisor
O'reilly's Canungra Valley Vineyards
12.2014 - 03.2019
- Delivered exceptional service in a fine dining restaurant, even under high-pressure situations, maintaining the highest standards of professionalism.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Provided high quality and detailed wine tastings based on extensive knowledge.
- Provided high quality table service at weddings and functions.
Education
Bachelor of Science - Bachelor of Psychological Science
Griffith University
Gold Coast, QLD10.2028
High School Diploma -
Kings College
Reedy Creek, QLD11.2017
No Degree - Certificate 3 in Hospitality
Aurora Training Institute
Gold Coast, QLD10.2017
No Degree - Responsible Service of Alcohol
Express Online Training
Gold Coast, QLD05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales management
- Sales Techniques
Snowboarding, skiing, hiking, thrifting, camping
I love the outdoors and have a huge passion for outdoor activities, especially snow sports. I have spent a lot of my life skiing or snowboarding in different countries; including New Zealand, Australia and most recently in Japan while I completed my working holiday.
A hobby of mine that is second to outdoor activities is thrifting and vintage apparel. I opened my online vintage store 5 years ago and even though I've put it on hold to venture overseas, it is still one of my favourite activities.
Timeline
Seasonal Spa Attendant
Park Hyatt
11.2022 - 03.2023
Online Vintage Store
Self-employeed
06.2019 - 04.2024
Manager/Assistant Store Manager
Hype DC
03.2019 - 04.2024
Food and Beverage Supervisor
O'reilly's Canungra Valley Vineyards
12.2014 - 03.2019
Bachelor of Science - Bachelor of Psychological Science
Griffith University
High School Diploma -
Kings College
No Degree - Certificate 3 in Hospitality
Aurora Training Institute
No Degree - Responsible Service of Alcohol
Express Online Training
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