Summary
Overview
Work History
Skills
Timeline
Generic

Bettina White

Summary

A highly motivated and dedicated individual eager to transition into the mining industry. Although new to the field, I bring a strong work ethic, adaptability, and the ability to quickly learn new skills and concepts. Known for my keen attention to detail, I consistently deliver quality results and thrive in fast-paced environments. With a passion for contributing to team success and a willingness to embrace new challenges, I am committed to developing the necessary expertise to excel in the mining industry while ensuring safety and efficiency in all tasks.

Overview

10
10
years of professional experience

Work History

Customer Quality Specialist

EFM LOGISTICS QLD
05.2021 - 06.2024
  • Collaborated with Customer Service Managers and Account Managers across all VIC, NSW, QLD and WA to drive performance and quality improvements.
  • Completed comprehensive quality reviews of the internal account management teams solutions and customer interactions, ensuring high standards, and provided timely feedback and recommendations with examples and data for coaching and mentoring.
  • Mentored and supported new team members through a thorough induction and training program focused on quality initiatives and Industry knowledge.
  • Lead internal and external customer meetings on site visits and in office.
  • Analyse and manage and resolve complex or persistent customer issues, including those escalated from other team members, with a focus on rapid and effective outcomes.
  • Conducted in-depth trend analysis and provided actionable recommendations for improvements while collaborating with internal and external stakeholders to implement changes.
  • Engaged with customers and carriers via phone, e-mail and one site visits to continuously strengthen relationships to proactively mitigate risks and enhance customer satisfaction. This was done by addressing issues, solving problems, and gathering feedback on customer service and operational processes.
  • Perform rigorous team quality checks and uphold compliance with established process and resolution standards.
  • Familiar with COR requirements for consignment creation and transit, ensuring drivers are informed of all PPE and site requirements for specialized deliveries.
  • Attended carrier depot meetings and walkthroughs, along with onsite visits to the customer's dispatch warehouse.

Box Office Supervisor

DRACULA'S CABARET
10.2017 - 04.2021
  • Spearheaded recruitment efforts for new staff members, providing training and mentorship
  • Fostered positive and productive working relationships with both internal and external stakeholders, including customer service personnel
  • Generated and reported monthly sales, financial, and marketing data to the CFO, CEO, and directors
  • Compiled wholesaler sales and invoices using Xero, including invoice reconciliation
  • Managed administrative duties and oversaw stationary inventory control
  • Resolved non-routine issues with a professional demeanour as necessary.
  • Reduced expenses by renegotiating vendor contracts.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Promoted business' development by building and maintaining relationships with new clients.

Spa Guest Relations Officer / Department Trainer

FOUR SEASONS RESORT WHISTLER
11.2015 - 10.2017
  • Coordinated and managed a daily appointment diary for 15 therapists, ensuring optimal booking opportunities for the department
  • Tracked Inventory and maintained accounts
  • Conducted timely reconciliation of payments and resolved discrepancies while providing clear commentary on findings and updates to accounts
  • Acquired and retained comprehensive product knowledge and made informed recommendations
  • Oriented new staff members and facilitated departmental training on 5-star standards and policies, providing ongoing support to staff.

Assistant Manager

SNAP FITNESS PALM BEACH
06.2014 - 04.2015
  • Generated sales through community and corporate outreach efforts
  • Employed innovative and strategic marketing tactics to increase membership growth
  • Directed and supervised a team of personal trainers
  • Handled reception and administrative duties, including the generation of weekly and monthly reports
  • Initiated weekly status meetings to communicate revenue, club growth and strategy
  • Led the social media strategy for the club.

Skills

  • Cross-functional coordination and liaison
  • Safety conscious
  • Problem solving
  • Adaptability

Timeline

Customer Quality Specialist

EFM LOGISTICS QLD
05.2021 - 06.2024

Box Office Supervisor

DRACULA'S CABARET
10.2017 - 04.2021

Spa Guest Relations Officer / Department Trainer

FOUR SEASONS RESORT WHISTLER
11.2015 - 10.2017

Assistant Manager

SNAP FITNESS PALM BEACH
06.2014 - 04.2015

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Bettina White