Betty Angelidis
Melbourne,VIC
Summary
Am a productive individual with excellent problem-solving and time management skills. Results-driven with a strong record of success. Successful at cultivating inclusive and welcoming environments focused on progress. Ready to apply skills and expertise to a dynamic new position.
Overview
22
22
years of professional experience
Work History
Secondary School Teacher
Education Department Of Victoria
01.2010 - Current
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lesson plans.
- Boosted students'' critical thinking skills through engaging debates and group discussions.
- Developed and implemented creative teaching strategies to accommodate various learning styles.
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Collaborated with colleagues to develop interdisciplinary projects, enhancing the educational experience for students.
- Utilized data-driven analysis to regularly assess student progress, enabling targeted support for struggling learners.
- Established strong relationships with parents through regular communication, promoting family involvement in students'' education.
Team Leader - Superanuation, Exception Resolution
Superpartners
08.2008 - 11.2009
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Team Leader - Exception Handling Team, Elec&Gas
AGL Energy
02.2002 - 08.2008
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Customer Service/Hospitality/Retail Sales Associate
Costellos Berwick, Daimaru Australia - 2nd Job
01.2002 - 01.2013
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained clean sales floor and straightened and faced merchandise.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - English Literature, Sociology
Monash University Clayton Campus
Melbourne, VICDiploma of Education - English, Sociology
Monash University, Clayton Campus
Melbourne, VICSkills
- Literacy Skills
- Peer Collaboration
- Project-Based Learning
- Educational Research
- Verbal and Written Communication
- Time Management
- Critical Thinking
- Feedback Provision
- Active Listening
- Data Analysis
- Team Building
- Conflict Resolution
- Emotional Intelligence
- Positive Role Model and Mentor
- Proficient in Microsoft suite
Timeline
Secondary School Teacher
Education Department Of Victoria
01.2010 - Current
Team Leader - Superanuation, Exception Resolution
Superpartners
08.2008 - 11.2009
Team Leader - Exception Handling Team, Elec&Gas
AGL Energy
02.2002 - 08.2008
Customer Service/Hospitality/Retail Sales Associate
Costellos Berwick, Daimaru Australia - 2nd Job
01.2002 - 01.2013
Bachelor of Arts - English Literature, Sociology
Monash University Clayton Campus
Diploma of Education - English, Sociology
Monash University, Clayton Campus
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