Summary
Overview
Work History
Education
Skills
Timeline
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Betty Gizachew

Brisbane,QLD

Summary

Results-driven professional, provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

4
4
years of professional experience

Work History

Insurance Sales Consultant

Phenix Jewellery
08.2022 - 01.2024
  • Boosted client satisfaction by providing expert advice on insurance products and customising coverage plans to meet their needs.
  • Managed portfolio of 100+ monthly clients and consistently followed through with clients until closure of claim.
  • Increased new business sales by actively prospecting for potential clients and utilising effective marketing strategies.
  • Maintained accurate records of all client interactions, policies sold, and commissions earned using CRM software systems.
  • Improved customer retention rates through prompt communication, proactive problem-solving, and genuine relationship-building efforts.
  • Successfully resolved complex claim issues by acting as a liaison between clients and insurance companies throughout the process.
  • Developed lasting relationships with clients by delivering excellent customer service and consistently following up throughout the policy lifecycle.

Sales Associate - 3IC

Wallace Bishop
07.2020 - 08.2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managed 30+ store incoming calls and 20+ emails daily whilst maintaining floor sales
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalised shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

Laws (Honours) And Psychology

Queensland University of Technology
Brisbane, QLD
01.2026

Skills

  • CRM Tracking
  • Computer literacy
  • Time management
  • Customer service
  • Interpersonal skills
  • Networking abilities
  • Relationship building
  • Client retention
  • Appointment Management
  • Adaptability

Timeline

Insurance Sales Consultant

Phenix Jewellery
08.2022 - 01.2024

Sales Associate - 3IC

Wallace Bishop
07.2020 - 08.2022

Laws (Honours) And Psychology

Queensland University of Technology

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Betty Gizachew