Betty Yargi
Craigieburn,Australia
Summary
Experienced and compassionate Support Coordinator and support worker with a proven track record of providing high-quality care and support to individuals with diverse needs. Skilled in assisting clients with daily activities and promoting their emotional well-being, creating a comfortable and safe environment. Effective communication and problem-solving skills enable addressing client concerns and ensuring satisfaction. Strong background in coordinating support services, prepared to excel in this role. Known for problem-solving, effective communication, and exceptional customer service. Dedication to seamless operations and client satisfaction is unwavering. Thrives in collaborative team environments, easily adapting to changing needs, and consistently achieving results. Reliability and a proactive approach are hallmarks when addressing challenges and meeting goals.
Overview
16
16
years of professional experience
Work History
Support Worker
Tubility Care
09.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Operations Manager
Tubility Care
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Support Coordinator
Tubility Care
11.2023 - 09.2024
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Disability Support Worker
A Plus Care
01.2022 - 11.2023
- Assisted with daily personal care, toileting, clothing and transportation
- Offered participants and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Ensured positive routine is established and maintained toward optimum mental and physical wellness
- Aided participants during mealtimes, in cooking and food preparation
- Acted as an assistant in grocery shopping, errands, banking, bill paying and community engagement
- Assisted participants with transfers to and from bed, in and out of vehicles
Property Manager
Brad Teal
01.2013 - 08.2014
- Advertised properties filling in vacancies, negotiating and enforcing leases, and maintaining and securing properties
- Managed 250 Properties
- Performed tenant screenings
- Contracted with tenants by negotiating leases and collecting security bonds
- Conducted open and private inspections
- Conducted condition reports and final inspections
- Acted as liaison between tenants and landlords
- Collected rent on monthly basis and handled late payments in timely manner
- Maintained properties by supervising repairs and arranging maintenance services
- Attended VCAT hearings
Property Manager
Melbourne Estate Agents
06.2010 - 11.2012
- Advertised properties and leased properties
- Performed tenant screenings
- Prepared and negotiated lease agreements
- Collaborated between tenants and landlords
- Attended VCAT tribunal
- Handled disputes, mediated between tenants and landlords
- Managed property maintenance and arranged repairs
- Conducted open inspections for properties
- Prepared condition reports and exit reports
- Conducted routine inspections
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
Property Manager
YPA
02.2009 - 05.2010
- Handled tenant complaints promptly and appropriately
- Advertised vacant properties and leased properties
- Prepared and negotiated lease agreements
- Collaborated between tenants and landlords
- Attended VCAT tribunal
- Managed maintenance issues and arranged for repairs
- Conducted open for inspections and private inspections
- Conducting routine inspections and final inspections
- Handled disputes, mediated between tenants and landlords
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Education
Level 2 - Support Coordination
DSC
Melbourne, VIC01-2024
Certificate 111 - Individual Support, Ageing, Disability
Futuristics Training and Education
07.2023
Certificate 1V - Training and Assessment
Jenard College
05.2023
Certificate 1V - Disability
Kangan Institute
Melbourne, VIC10.2022
Diploma - Early Childhood Education and Care
Dawn To Dusk Training and Education
Melbourne, VIC08.2017
Certificate IV - Property Services Real Estate
Kangan Institute
Melbourne, VIC12.2012
Skills
- Proactive
- Problem solving abilities
- Reliability
- Leadership
- Teamwork
- CPR/ First Aid
- Record keeping
- High level of planning, organization
- Time management skills
- Attention to details
- Professionalism
- Leadership Skills
- Customer Service Skills
- Assertiveness
- Friendly, approachable
- Knowledge of relevant landlord - tenant laws
- Excellent Negotiation Skills
- Problem Solving
- Patience and flexibility
- Marketing
- Strong Communication
- Active listening
Timeline
Support Worker
Tubility Care
09.2024 - Current
Operations Manager
Tubility Care
01.2024 - Current
Support Coordinator
Tubility Care
11.2023 - 09.2024
Disability Support Worker
A Plus Care
01.2022 - 11.2023
Property Manager
Brad Teal
01.2013 - 08.2014
Property Manager
Melbourne Estate Agents
06.2010 - 11.2012
Property Manager
YPA
02.2009 - 05.2010
Certificate 1V - Training and Assessment
Jenard College
Certificate 1V - Disability
Kangan Institute
Diploma - Early Childhood Education and Care
Dawn To Dusk Training and Education
Certificate IV - Property Services Real Estate
Kangan Institute
Level 2 - Support Coordination
DSC
Certificate 111 - Individual Support, Ageing, Disability
Futuristics Training and Education
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