Xinrui (Betty) Yu
Granville,NSW
Summary
Proven to enhance customer satisfaction and sales performance at Breadtop, I excel in relationship building and optimising retail environments. My experience includes mastering payment processing and demonstrating exceptional patience and empathy, leading to significant return visits. Track record of working well with team members, ensuring smooth operations and positive shopping experience of our customers.
Overview
4
4
years of professional experience
Work History
Retail Worker/ Cashier
Breadtop
04.2022 - 04.2023
- Interacted positively with team members and customers to promote commitment to organisation's vision and values.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Increased sales performance by implementing targeted marketing strategies and optimizing retail floor layouts.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
All Rounder
Star Buffet
04.2019 - 04.2021
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided positive customer service, addressing inquiries and resolving issues promptly.
Education
Bachelor of Arts/ Bachelor of Education(secondary) -
Macquarie University
Sydney, NSW11-2025
Skills
- Customer service and assistance
- Patience and empathy
- Relationship building
- Display maintenance
- Payment processing
- Sales floor organisation
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Retail Worker/ Cashier
Breadtop
04.2022 - 04.2023
All Rounder
Star Buffet
04.2019 - 04.2021
Bachelor of Arts/ Bachelor of Education(secondary) -
Macquarie University
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