Betty Zou
Brisbane,QLD
Summary
Experienced store manager with a strong customer focus and a track record of success in retail operations, sales, and leading service teams. Skilled at implementing profitability strategies and adept at organizing and prioritizing daily tasks to achieve performance and productivity goals. Proven ability to recruit, train, develop, and manage a team of store associates and assistant managers.
Overview
16
16
years of professional experience
Work History
Store Manager/Owner
Gloria Jeans Coffee
01.2022 - 04.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Analyzed financial data to identify areas of improvement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital store information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Liaised between master franchise, landlord and suppliers and maintained effective lines of communication.
Quantity Surveyor
AP Group
07.2020 - 12.2021
- Assessed and monitored the progress of construction projects to ensure work completed as per contractual requirements.
- Prepared and submitted cost estimates for various contracts in accordance with industry standards.
- Negotiated tenders and subcontracts with suppliers, contractors and clients.
- Attended meetings with clients, contractors and other stakeholders to discuss cost plans and review progress reports.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Collected, arranged, and input information into database system.
- Optimized communication channels by maintaining organized records of emails, memos, and reports.
- Enhanced records accuracy by implementing a comprehensive filing system and verifying all documents upon entry.
- Managed physical storage units, maintaining organization and accessibility of archived files.
Barista
Gloria Jeans Coffee
01.2013 - 12.2018
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Store Manager
BBQ Master
06.2008 - 12.2012
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
- Developed relationships with suppliers to negotiate better prices.
Education
New Zealand Diploma in Construction (Level 6) - Quantity Surveying Stand
Waikato Institute of Technology
03-2021
Bachelor of Management Studies - Finance And Management Communication
The University of Waikato
10-2007
Skills
- Customer Service
- Supply Ordering
- Inventory Management
- Recordkeeping and File Management
- MS Office
- POS Systems
- Team Development
- Team Collaboration
- Multitasking and Organization
- Training and mentoring
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Store Manager/Owner
Gloria Jeans Coffee
01.2022 - 04.2024
Quantity Surveyor
AP Group
07.2020 - 12.2021
Barista
Gloria Jeans Coffee
01.2013 - 12.2018
Store Manager
BBQ Master
06.2008 - 12.2012
Bachelor of Management Studies - Finance And Management Communication
The University of Waikato
New Zealand Diploma in Construction (Level 6) - Quantity Surveying Stand
Waikato Institute of Technology
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