Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betul Togay

Melborune,VIC

Summary

Drawing upon my own experiences I possess firsthand experience living in youth refuges and student accommodations designed for at-risk youth, where the presence of dedicated youth workers was instrumental in my development. Additionally, family exposure to AOD issues has given me a great understanding of the complexities surrounding substance use. These experiences have cultivated resilience, empathy, and a profound commitment to positively impact the lives of individuals facing similar challenges within the community services sector.


I also bring 200 hours of hands-on experience in neighbourhood house settings, actively engaging with the community. Additionally, I've dedicated 200 hours to providing outreach support for individuals with Acquired Brain Injury. These roles have sharpened my skills in community engagement, program development, and stakeholder collaboration, fueling my commitment to making a meaningful impact on individuals facing unique challenges.

Overview

8
8
years of professional experience

Work History

Customer Service Public Transport Victoria

Veronica
10.2022 - Current

Passenger Assistance:

Greet and assist passengers with inquiries, ticket purchases, and navigation through the station.

Provide accurate and timely information on train schedules, platform locations, and other relevant details.


Customer Inquiries:

Address customer inquiries and concerns with a friendly and customer-focused approach.

Provide assistance in resolving issues related to lost items, delays, or other service disruptions.


Safety and Security:

Monitor the station premises to ensure a safe and secure environment for passengers and staff.

Report any safety concerns or incidents promptly to the appropriate authorities.

Tripple S Lashes

Sevgi
01.2019 - 05.2022
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Grew sales with great work ethic, individualised beauty care plans and positive attitude.

Mcdonalds

Matt
02.2016 - 12.2019

Customer Service:Greet and assist customers with a friendly and positive attitude.
Take and accurately process customer orders using the register and POS system.

Food Preparation:Prepare and assemble food items following standardised recipes and procedures.
Ensure the quality and freshness of food products.

Cleanliness and Sanitation:Maintain a clean and organised workspace, including front-of-house and back-of-house areas.
Follow proper sanitation and hygiene practices to meet health and safety standards.

Team Collaboration:Work collaboratively with team members to ensure smooth restaurant operations.
Communicate effectively with colleagues and management.

Education

High School Diploma -

Kangan Institute
Melbourne, VIC
02.2024

Skills

Communication Skills:

Verbal and written communication

Active listening

Public speaking

Building long-term relationships through proactive communication

Empathy:

Understanding and compassion for diverse populations

Ability to connect with individuals from various backgrounds

Teamwork:

Collaborating with colleagues, volunteers, and other stakeholders

Building and maintaining positive working relationships

Problem-Solving:

Identifying issues and finding practical solutions

Critical thinking and decision-making skills

Timeline

Customer Service Public Transport Victoria

Veronica
10.2022 - Current

Tripple S Lashes

Sevgi
01.2019 - 05.2022

Mcdonalds

Matt
02.2016 - 12.2019

High School Diploma -

Kangan Institute
Betul Togay