Bev Grant
Tocumwal,NSW
Summary
- Accomplished Social Worker with a proven track record at NCN Health Cobram Campus, working effectively in different roles across the three sites of NCN Health.
- Excellent understanding of managing referrals, scheduling appointments, entering and maintaining health records of clients.
- Empathetic and compassionate individual with excellent interpersonal skills and natural ability to connect with people and foster supportive relationships.
- Brings understanding of community resources and ability to effectively communicate with diverse populations.
- Able to work under guidance and independently.
Overview
25
25
years of professional experience
Work History
Social Worker / Intake Coordinator
NCN Health Cobram Campus
07.2014 - 05.2023
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Responsible for receiving and processing referrals for Allied Health Services, making client contact, conducting initial needs assessments and scheduling relevant appointments.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Care Coordinator / Case Manager
Ballarat Health Services
09.2004 - 03.2014
- Used relevant databases to maintain accurate and up to date records of services performed and changes in patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
Family Support Worker
Department of Human Services Child Welfare
07.1998 - 08.2004
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
Education
Master of Social Work Qualifying - Social Work
05-2015
Bachelor of Arts - Rural Social Welfare
05-1995
Skills
- Compassionate
- Client confidentiality, Advocacy, Case management, Liaison and Conflict Resolution
- Excellent communication skills, both verbal and written
- Ability to manage different data bases
- Supportive and respectful team member
- Ability to collaborate effectively with other staff across organization/s
- Able to provide leadership, work independently and within a team environment
- Case documentation and maintenance of health care records, in accordance with relevant funding and health management bodies
Accomplishments
- Collaborated with team of intake staff across NCN Health campuses in the development of a streamlined Intake System to service the whole of NCN Health Community Health Services.
Timeline
Social Worker / Intake Coordinator - NCN Health Cobram Campus
07.2014 - 05.2023
Care Coordinator / Case Manager - Ballarat Health Services
09.2004 - 03.2014
Family Support Worker - Department of Human Services Child Welfare
07.1998 - 08.2004
Monash University - Master of Social Work Qualifying, Social Work
University of Ballarat - Bachelor of Arts, Rural Social Welfare
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