Beverley Baldwin
Prospect,TAS
Summary
Dynamic Customer Service Lead with a proven track record at Myer, recognized for achieving multiple in-store awards and a regional accolade in 2020. Expert in complaint resolution and team leadership, fostering a culture of excellence and collaboration. Skilled in POS systems and dedicated to enhancing customer relations through effective communication and problem-solving.
Overview
5
5
years of post-secondary education
31
31
years of professional experience
Work History
Customer Service Lead
Myer
Launceston, Tas
05.1993 - 08.2024
- Led customer service teams on Myer sales floor and service desk to enhance customer experience
- Trained team members on Myer service standards, POS, and returns processes
- Resolved escalated customer complaints through effective and professional communication
- Completed assigned tasks while motivating team members to meet their goals.
- Fostered teamwork among staff by promoting collaborative practices and support
Education
Diploma - Counseling
AIPC
Brisbane, Q'ld 02.2004 - 10.2008
Skills
- Service standards
- Customer service awards
- Sales supervision
- Client management
- Client relations
- Service excellence
- Issue resolution
- Complaint management
- Problem solving
- Sales floor assistance
- Retail customer service
- POS systems
- Returns processing
- Service desk operations
- Cash handling
- Payment processing
- Sales
- Follow-up
- Team leadership
- Coaching approach
- Diplomatic communication
- Retail operations
- Product promotion
- Grammar
- Grammar
Affiliations
- I love doing aqua fitness at least 4 times a week
- I walk my dog everyday
Timeline
Diploma - Counseling
AIPC
02.2004 - 10.2008
Customer Service Lead
Myer
05.1993 - 08.2024