Beverley Heka

·· Collaborate and collect information from Council Corporate Property System and Corporate Financial System in relation to Finance, Property Conditions, Licensing, Registers and Trade Waste. Performed data acquisition and research across Councils numerous departments.

· Undertaking quality assurance on completed searches prior to finalization and issuing of certificate by staff.

· Define and prioritise critical business functions.

· Detail an immediate response to a critical incident.

· Detail strategies and actions to be taken.

· Undertake system maintenance and perform user acceptance testing, verification testing when upgrades are implemented when required within Corporate Property System

· Participated in team projects, demonstrated ability to work collaboratively and autonomously.

· Identified needed resources and distribute responsibilities to manage business as usual.

· Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

· Monitor and manage time efficiently to complete all tasks within deadlines.

· Excellent communication skills, both verbal and written

· Facilitate and supervise provision of property searches, by providing appropriate training and feedback to staff.

· Adaptable and proficient in learning new concepts quickly and efficiently.

· Responsible for the delivery of Staff Annual Performance Reviews, providing feedback, recommending additional training and or advancement possibilities.

· Full Cycle Recruitment of new staff.

· Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments, INFOR and Other Councils Statewide, Special Interest Group (SIG), Pathway Users QLD, IPSU Forum, and Module Owners LCC.

• Assisted in developing organizational structures that optimized job responsibilities.
• Identified needs of customers promptly and efficiently.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Monitored operations and reviewed records and metrics to understand company performance.
• Analyzed key performance indicators to identify effective strategies.
• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
• Provided guidance to team members on how to effectively complete tasks within established timelines.

· Maintain, update, and amend rate assessment records.

· Processed Change of Address, Transfer of Ownership, calculated supplementary charges, conducted fire levy audit checks throughout the City.

· Ongoing validation of rate charges using Infomart and Access

· Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.

· Assistance to Ratepayers/Clients, including provision of routine Rate information about Councils' rate levy and payment policies.

· Addressed public questions, complaints and requests and provided necessary assistance.

• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Organized and coordinated meetings between senior management and other departments across the organization.
• Tracked project schedules and encouraged teams to complete tasks on time.
• Worked closely with human resources to support employee management.

· Initiative-taking, with keen sense of personal responsibility

· Used critical thinking to break down problems, evaluate solutions and make decisions.

· Actively listened to customers, managed concerns quickly and escalated significant issues to supervisor.

· Request written quotes from suppliers, in line with Council's Procurement Policies

· Raise requisitions, purchase orders.

· Raise new creditors in Council's system.

Assist with contractual and sub contractual payments

· Monitor day to day customer requests, emails, or at reception.

· Ability to manage difficult clients in sensitive manner.

· Implement training and development programs to enhance staff performance.

· Assist in delegation of workflow for Administration Officers

· Monitor the processing of daily payroll timesheets process by the administration officers.

• Developed job descriptions, job postings, and recruitment materials.
• Conducted initial interviews to assess candidates' skills and qualifications.
• Assisted managers with performance management activities such as goal setting and annual reviews.
• Provided guidance on disciplinary actions when needed.
• Organized training sessions for staff members to improve their skillsets.
• Handled employee grievances or complaints in accordance with company policies and procedures.
• Reviewed resumes and applications submitted by potential candidates for open positions.
• Collaborated with department heads to ensure that staffing needs are met.
• Prepared payroll information based on approved timesheets each week.
• Built and developed lasting relationships with employees, peers, upper management and outside vendors.
• Supervised onboarding process for newly hired employees, including distribution of all paperwork.
• Oversaw new employee onboarding procedures from initial training to skill development.
• Completed reports and employment forms.
• Selected qualified job applicants or referred to managers to make hiring recommendations.
• Contacted job applicants to inform of application status.
• Sourced, qualified and conducted screening interviews with job candidates.
• Interviewed job applicants to obtain information on work history, education or job skills.

· Attending meeting to improvement our service levels to Internal/external Client

· Data Entry in ISAS (Institute Student Administration System - TAFE)

· Data Entry in VARS (VET Accreditation Registration System - TAFE)

· Continuous Improvements to Training Packages and Accredited Courses

· Researching relevant internet/intranet sites for product information

· Comparing contrasting product information provided to unit.

· Processing TAFE Institute Registration data on ISAS

· Processing TAFE Institute Registration data on VARS (With in Scope)

Assisting in development, documentation and maintenance of PSS processes and procedures.

• Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
• Created presentations for use in both internal meetings or external events.
• Responded to queries raised by customers via email or social media channels in a professional manner.
• Set appointments and managed meeting schedule.
• Achieved timeline and quality targets when organizing large volume of records.