BEVERLEY LAKE
South Brisbane,QLD
Summary
Initiative-taking proactive Senior Property Search Officer with 20 years of experience providing administrative support in Local Government Roles. Proven success in improving efficiency to the property search certificate, successfully supported Project Lead in partial automation of Property Conditions at Logan City Council and worked alongside of Councils IT Team and External Developers in the transition from Pathway Smart Client to Pathway UX.
Highly proficient in building lasting relationships with key decision makers, stake holders, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Senior Property Search Officer
Logan City Council Administration Centre
02.2011 - Current
- Consult with and gather information from Council Departments in relation to Finance, Property Conditions, Licensing, Registers and Trade Waste
- Departments included in collection of information are Logan Water Business, Development Assessment, Health, Climate and Conservation, Waste and Resource Recovery, City Safety and Liveability, Finance Revenue Accounting and Financial Operations
- Facilitate and supervise provision of property searches, by providing appropriate training and feedback to staff.
- Processing incoming and outgoing mail and emails
- Providing information updates on completed property searches to customers and solicitors as required.
- Undertaken quality assurance on completed searches prior to finalization by staff.
- Undertake system maintenance and perform verification testing when upgrades are implemented as required within UX Pathway Corporate System
- Maintain Property Search statistics daily spreadsheet.
- Skilled at working independently and collaboratively in a team environment.
- Monitor and manage time efficiently to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyses information and provided solutions to problems.
- Participated in team projects, demonstrated ability to work collaboratively and effectively, LCC Property Condition Cleanse.
- Identified needed resources and distributed responsibilities to manage and execute project objectives and deliverables.
- Performed data gathering and research to support sourcing and cross-functional projects.
- Review project materials and deliverables for adherence to methodologies and procedures
- Report regularly to IT Support, Project Lead and Program Leader on project progress and technical problems
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Delivered Annual Performance Reviews, recommending additional training or advancements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Actively listened to customers, managed concerns quickly and escalated key issues to supervisor.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments (INFOR and Other Councils Nation Wide)
Rates Officer
Logan City Council Administration Centre
02.2010 - 06.2011
- Maintain, update, and amend rate records.
- Ongoing validation of rate charges using Infomart, Access, and BI reporting tools
- Created, prepared, and delivered reports to various departments.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Address telephone, internal and external customer enquiries relative to property search information
- Assistance to Ratepayers/Clients of Council including provision of routine Rate information about Councils' rate levy and payment policies.
- Other duties as required by senior officers from time to time including:
- Other duties of a specific finance or Council projects and rotation of job function with other equivalent officers
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Addressed public questions, complaints and requests and provided necessary assistance.
Assistant Administration Officer
Logan City Council, Marsden Depot
02.2008 - 02.2010
- Skilled at working independently and collaboratively in team environment
- Initiative-taking, with keen sense of personal responsibility
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed customer inquiries and suggestions courteously and professionally
- Actively listened to customers, managed concerns quickly and escalated significant issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Met customer call guidelines for service levels, handle time and productivity
- Delivered prompt service to prioritize customer needs
- Followed up with customers about resolved issues to maintain ambitious standards of customer service
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions
- Maintained employee privacy and protected payroll operations by keeping all information confidential
- Request written quotes from suppliers, in line with Council's Procurement Policies
- Raise requisitions, purchase orders.
- Raise new creditors in Council's system.
- Assist with contractual and sub contractual payments.
- Investigate anomalies and contact contractor for clarification.
Acting Senior Administration Officer
Logan City Council Administration Centre
02.2009 - 04.2009
- Monitor day to day customer requests, emails, or at reception.
- Ability to manage difficult clients in sensitive manner.
- Implement training and development programs to enhance staff performance.
- New Staff training, Induction procedure, all documentation for New Staff
- Assist in delegation of workflow for Administration Officers
- Respond to escalated customer complaints/enquiries, exercising initiative, good judgement, and discretion
- Monitor processing of daily timesheets by administration officers
Product Services, Department Of
02.2007 - 02.2008
- Training and The Arts - Queensland
- Provide high quality customer service to both internal and external clients
- Attending meeting to improvement our service levels to Internal/external Client
- Responding to queries through PSS email, and phone calls
- Data Entry in ISAS (Institute Student Administration System - TAFE)
- Data Entry in VARS (VET Accreditation Registration System - TAFE)
- Continuous Improvements to Training Packages and Accredited Courses
- Researching relevant internet/intranet sites for product information
- Comparing contrasting product information provided to unit
- Processing TAFE Institute Registration data on ISAS
- Processing TAFE Institute Registration data on VARS (With in Scope)
- Assisting in development, documentation and maintenance of PSS processes and procedures
- Accomplished multiple tasks within established timeframes.
Education
CPR
Organisation Development
Queensland08.2023
Change Fundamentals - Taking Charge of Change
Organisational Development
Queensland07.2023
Team Synergy
Organisational Development
Queensland06.2023
Assertiveness
Organisation Development
Queensland05.2023
Develop Work Priorities
The Proteus Leadership Centre
Brisbane, QLD2023
People Leader - Foundation
Organisation Development
Queensalnd09.2022
First Aid Course (3 Years)
Australia Wide First Aid
Queensland08.2022
High School Diploma -
Te Kuiti High School
New Zealand12.1985
Skills
- Able to effectively coordinate and lead cross-functional teams
- Skilled in facilitating effective collaboration and maintaining strong relationships with clients, stakeholders at all levels
- Proficient in using MS Office Suite, business management software, TEAMS and office equipment
- Meticulous with elevated level of accuracy in data entry and record keeping
- Ability to work independently and collaboratively in fast paced constantly changing environment
- Effective problem-solving and decision-making skills
- Project Support Officer, LCC Property Search, Cleanse Property Condition
- Excellent verbal and written communication
- Customer Satisfaction, complaint resolution
Timeline
Senior Property Search Officer
Logan City Council Administration Centre
02.2011 - Current
Rates Officer
Logan City Council Administration Centre
02.2010 - 06.2011
Acting Senior Administration Officer
Logan City Council Administration Centre
02.2009 - 04.2009
Assistant Administration Officer
Logan City Council, Marsden Depot
02.2008 - 02.2010
Product Services, Department Of
02.2007 - 02.2008
CPR
Organisation Development
Change Fundamentals - Taking Charge of Change
Organisational Development
Team Synergy
Organisational Development
Assertiveness
Organisation Development
Develop Work Priorities
The Proteus Leadership Centre
People Leader - Foundation
Organisation Development
First Aid Course (3 Years)
Australia Wide First Aid
High School Diploma -
Te Kuiti High School
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