Beverley Lubbe

My current role consists of, but is not limited to the following:

• Documenting all the stakeholders’ requirements.
• Keeping track of all communications between stakeholders for their requirements.
• Closing the communication gaps between stakeholders.
• Logging Azure Stories and Tasks with detailed requirements for development purposes.
• Creating use cases for the Requirements documentation.
• Creating Functional Requirements Specification documentation.
• Doing data mapping for the current system.
• Creating Wireframes for new systems or screens, using Balsamiq.
• Creating BPMN using MS Visio
• Creating Release note documentation.
• Facilitate knowledge-sharing sessions with team-mates to upskill them on healthcare industry standards, and processes.
• Assist in testing processes, validating the requirements against the specification documentation.
• Reviewing and assisting other BAs with their documentation, guiding them in conforming to the requirements of the stakeholders' documentation preferences
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Conduct interviews with key business users to collect information on business processes and user requirements.
• Suggest multiple solutions to resolve the problem statement
• Apply refined problem-solving skills to analyze and resolve issues impacting business operations and goal achievements.
• Document business processes and analyze procedures to align with changing business needs.
• Derive conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance, and functionality.
• Improve business direction by prioritizing customers and implementing changes based on collected feedback.
• Meet with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Running of Stand-up meetings (filling in for the Product Owner)
• Create test Documentation.
• Assist in Regression testing.

• Leading and mentoring the Quality Assurance team.
• Requirements elicitation.
• Stakeholder expectation management.
• Documentation.
• Agile methodologies.
• Smoke-, regression-, UAT- Integration- manual testing.
• Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
• Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

• Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
• Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
• Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
• Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
• Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and wellbeing.
• Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
• Participated in continuous professional development events, staying current on best practices in the field of pharmacy assistance.
• Developed strong relationships with patients and healthcare providers through clear communication and empathy.
• Coordinated with insurance companies to resolve billing issues promptly, enhancing patient experience and satisfaction rates.
• Assisted pharmacists in compounding specialized medications for individual patient needs as required.
• Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
• Offered compassionate support to patients during difficult situations or while facing complex medical decisions.
• Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
• Answered customer phone calls to address questions and provide assistance with prescriptions.
• Typed and printed out prescription and medication labels.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Communicated instructions to patients or caregivers about proper use and storage of drugs.
• Counted and labeled prescriptions with correct item and quantity.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Performed and maintained Oncology Practice management.
• Prepared Oncology medication to be administered on-site under the supervision of the on-prem Practice Pharmacist.
• Assisted the Pharmacist in the capturing and maintaining of Section 21 trial medications for patients.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Distributed medicine and supplements from stock containers to correct packages.
• Prepared bills for clients and submitted required paperwork to insurance companies.

• Professional Certificate in MICT SETA NQF level 6