Beverley Swain
Laidley,QLD
Summary
I am an enthusiastic, hardworking individual who prides herself on providing an exceptional customer experience. I am seeking employment in a client-centered support role to enable me to further develop my skills and experience and grow professionally. A sound communicator, I enjoy collaborating in a team environment, but also work effectively on my own. Previous experience and the completion of qualifications in Community and Disability Support Services vocations has further enhance my ability to work with people from various backgrounds and I am looking forward to forging a career that is as challenging as it is rewarding.
Overview
21
21
years of professional experience
Work History
Support Worker High Care
Spirit Ability
01.2023 - 09.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Support Worker Mental Health
Alternative Social Health Support
09.2021 - 09.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centred care techniques.
Customer Service Assistant
EG FUEL
01.2013 - 08.2021
- Serving customers
- Handling cash and till operation
- General cleaning duties
- Replenishing stock
- Maintaining stock room
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Personal Carer
Wynona Lodge Aged Care
01.2012 - 04.2012
- Washing and cleaning
- Personal care of clients, including showering and dressing
- Assisting with client nutrition (feeding)
- Maintaining paperwork
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
- Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
Customer Service Assistant
Caltex Gloucester
01.2004 - 01.2008
- Serving customers
- Handling cash and till operation
- General cleaning duties
- Replenishing stock
- Maintaining stock room
Education
Certificate IV - Disability Support
ONLINE
ONLINE01.2025
Certificate III - Community Services
ONLINE01.2019
Certificate II - Hospitality
ONLINE01.2014
Certificate III - Aged Care
Gloucester, NSW01.2008
Skills
- Excellent teamwork skills
- Basic data entry skills
- Record management
- Results orientated
- Ability to plan and delegate
- Ability to multi-task
- Knowledge of aged care industry
- Service standard compliance
- Information security
- Sound communicator
- Customer-service oriented
- Skilled problem solver
- Active listening skills
- Outstanding interpersonal skills
- Personable and outgoing
- Efficient under pressure
- Time management
- High attention to detail
- Observant
- Quick learner
- Problem solver
- High level of organisational skills
- Ability to work in fast-paced environments
- First aid certificate
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Cleaning and sanitizing
- Active listening
- Mobility assistance
- Relationship building
- Meal preparation
- Transportation assistance
- Professional boundaries
- Clean driving record
- Attention to detail
Timeline
Support Worker High Care
Spirit Ability
01.2023 - 09.2024
Support Worker Mental Health
Alternative Social Health Support
09.2021 - 09.2024
Customer Service Assistant
EG FUEL
01.2013 - 08.2021
Personal Carer
Wynona Lodge Aged Care
01.2012 - 04.2012
Customer Service Assistant
Caltex Gloucester
01.2004 - 01.2008
Certificate IV - Disability Support
ONLINE
Certificate III - Community Services
Certificate II - Hospitality
Certificate III - Aged Care
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