BEVERLEY TOWNSEND

• Maintained detailed records of attendance, incident reports, and evaluations to ensure accountability and inform future planning efforts.
• Ensured safety of all participants by enforcing rules, providing first aid when necessary, and maintaining up-to-date knowledge on emergency procedures.
• Provided Palliative Care including the principals of communication, symptom assessment and management.

Advance care planning, End of Life and counciling

• Improved program efficiency by regularly evaluating activity offerings and making adjustments based on participant feedback.
• Developed recreational activities to teach decision making, physical fitness and social skills.
• Implemented flexible scheduling options for activities in response to participant feedback, increasing satisfaction levels among busy families.
• Established partnerships with local schools offering social interaction for school children and residents
• Planned resident outings and special events to mark holidays and celebrate special occasions.
• Maintained activity records and reports to evaluate program success and identify areas for improvement.
• Created and delivered recreational programs for small and large groups of residents.
• Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
• Arranged outings as part of recreational program.
• Assisted in preparing recreational materials and supplies for each activity.
• Implemented and developed programs to promote physical fitness, teamwork and healthy living.

• By supporting Podiatrists I greeted residents and performed general duties such as maintaining their nails,
• Podiatrist would visit the Aged Care facility monthly

to provide professional duties.

• Implemented time management strategies that increased efficiency.
• Assisted in the development of individualized care plans for residents, leading to improved health outcomes.

• Supported occupational therapists in evaluating patients'' functional abilities and recommending appropriate adaptive equipment or modifications, promoting independence at home or work settings.
• Assisted in structured therapeutic activities and supportive interactions with patients.

• Maintained a clean hygienic environment
• Waxing
• Pedicures
• Gel nails, manicures,
• facials

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Sorted, received, and distributed mail correspondence between departments and personnel.