Hoi Ching Beverley Wong
Melbourne
Summary
Dynamic and customer-oriented professional with experience at Direct Chemist Outlet Croydon with pharmacist and owner, Kin Ting Ho (Candy) in addition to working closely with the manager Peggy Choi at Peking Duck Dynasty. Excelled in high-pressure environments, enhancing customer satisfaction through expert product recommendations and efficient problem-solving. Demonstrated skills in cash handling accuracy and inventory management. Proven ability to improve operational efficiency and deliver exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Kin Ting Ho (Candy)
06.2022 - Current
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Managed phone lines efficiently, scheduling appointments and addressing customer questions promptly.
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Kept pharmacy counter and related areas clean, neat and organized.
Waitress
Peggy Choi
01.2020 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree - VCE
Mullauna College
Mitcham VIC11-2024
Skills
- Stocking shelves
- Answering customer questions
- Product restocking
- Product recommendations
- Cash handling accuracy
- Working behind the pharmacy counter
Certification
SIRCIND002, Support the supply of Pharmacy Medicines and Pharmacist Only Medicines Training - The Pharmacy Guild of Australia
Timeline
Pharmacy Assistant
Kin Ting Ho (Candy)
06.2022 - Current
Waitress
Peggy Choi
01.2020 - 03.2024
SIRCIND002, Support the supply of Pharmacy Medicines and Pharmacist Only Medicines Training - The Pharmacy Guild of Australia
No Degree - VCE
Mullauna College
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