Beverly Eslabra
Ropes Crossing,NSW
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
19
19
years of professional experience
Work History
Residential Manager
Anglicare
Rooty Hill, NSW
08.2022 - Current
- Developed, implemented and monitored resident care, performance improvement programs, policies and procedures.
- Improved profits, negotiating and better service delivery
- Mitigated financial discrepancies by accurately managing monthly budget and costs. Significant decline or no agency usage, OTs, stock and supply ordering reviewed and improved
- Successfully completed full accreditation in January 2023. Led remediation program for service plans for improvement.
- Aligned and is supportive with the senior management for RAC and organisational transformation.
- Set a culture change on site and led the team through significant changes and innovations by inspiring and modelling the way.
General Manager
OPAL Healthcare
05.2018 - 06.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Provided collaborative oversight in corporate communications to streamline data and information sharing.
- Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
- Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Evaluated KPIs to mitigate risk, improve patient care and implement changes to increase efficiency.
- Collaborated with Quality Team to develop outcomes statistics.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- 85 beds
Facility Manager
St Vincents Care Services
, NSW
07.2015 - 05.2018
- Managed operations in accordance with budget requirements.
- Directed daily operations at facility meeting outcomes of aged care standards and by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Improved morale and management communication by creating employee recognition and rewards practices.
- 102 aged care beds, 27 independent living units, 35 community packages. aged care bed included 14 beds Huntington's unit.
Care Manager/ Acting Facility Manager
St Vincents Care Services
, NSW
04.2014 - 07.2015
- Mentored and coached staff, listening to concerns and providing counsel And Provided strong leadership and guidance to all staff.
- Supervised daily nursing activities and general operations while delivering exceptional care and building solid nursing teams for facility with 102 Aged care beds, 27 independent living units and 35 Community packages. Aged care bed included 14 bed Huntington's Unit.
- Maintained quality care systems and standards.
- Collaborated with management teams in order to implement and evaluate programs and services.
Assistant Facility Manager
Hardi
04.2014 - 08.2014
- Day to day oversight of clinical care assisting the facility manager with the day to day operations.
Acting Facility Manager
Columbia Aged Care
04.2013 - 04.2014
- Assessed and implemented facility and clinical operations and employee activities to enforce and adhere to workplace safety regulations And standards of care.
- 150 beds high care in 3 buildings.
Care Service Manager
Columbia Aged Care
05.2012 - 04.2013
- Oversee compliance to clinical operations and assisted FM on the day to day operations.
Deputy Manager
Uniting Care
, NSW
06.2011 - 03.2012
- Oversee clinical care and assisted Manager on Day t day operations.
- 80 aged care beds including specialisation in mental health.
Deputy Manager
Catholic healthcare
, NSW
10.2007 - 06.2011
- Oversee clinical care and assisted Manager on the day to day operations.
- 40 beds low care.
Clinical and Classroom Educator
BCU nursing faculty
, Philippines
11.2004 - 08.2007
- Observed and evaluated student performance in meeting course objectives and student learning outcomes through assignments, projects and examinations.
- Guided and supervised nursing students in classroom, lab and clinical learning activities.
- Committed passionately to student development through hands-on training.
Education
Master of Arts - MASTERS iN NURSING
PHIC
PhilippinesBachelor of Science - NURSING
PCC
PHILIPPINESBachelor of Science - PSYCHOLOGY
SAINT LOUIS UNIVERSITY
PHILIPPINESBachelor of Science - MEDICAL TECHNOLOGY
SAINT LOUIS UNIVERSITY
PHILIPPINESCERTIFICATE 4 iN LEADERSHIP AND MANAGEMENT
TAFE
NORTHERN BEACHESCERTIFICATE 4 iN TRAINING AND ASSESSMENT
PRIVATE
ASSESSORS TRAINING
AGED CARE STANDARDS AND ACCREDITATION AGENCY
CERTIFICATE 4 iN AGED CARE
TAFE
MANAGING ACCREDITATION PROGRAM
AUSTRALIAN AGED CARE AND QUALITY AGENCY
ACFI
TAFE
BRIDGING PROGRAM FOR OVERSEAS TRAINED NURSES - Nursing
ETEA
VICTORIASkills
- Performance Improvements
- Problem Anticipation and Resolution
- Administrative Management
- Business Leadership
- Process Improvements
- Budget Control
- Policy Development and Enforcement
- Employee Motivation
- Operations Oversight
- Human Resources Oversight
- Focus and Follow-Through
- Team Leadership
- Customer Service Management
- Financial Statement Review
Affiliations
MANAGER OF THE YEAR- ST VINCENTS CARE SERVICES IN 2015.
INDIVIDUAL LEADER WINNER FOR INSPIRE A SHARED VISION AWARD- OPAL HEALTHCARE IN 2021
Highly commended for home of the year with OPAL 2021
Highly commended for commercial achievement with OPAL 2021
Runner up Continuous improvement 2021 OPAL
Timeline
Residential Manager
Anglicare
08.2022 - Current
General Manager
OPAL Healthcare
05.2018 - 06.2022
Facility Manager
St Vincents Care Services
07.2015 - 05.2018
Care Manager/ Acting Facility Manager
St Vincents Care Services
04.2014 - 07.2015
Assistant Facility Manager
Hardi
04.2014 - 08.2014
Acting Facility Manager
Columbia Aged Care
04.2013 - 04.2014
Care Service Manager
Columbia Aged Care
05.2012 - 04.2013
Deputy Manager
Uniting Care
06.2011 - 03.2012
Deputy Manager
Catholic healthcare
10.2007 - 06.2011
Clinical and Classroom Educator
BCU nursing faculty
11.2004 - 08.2007
Master of Arts - MASTERS iN NURSING
PHIC
Bachelor of Science - NURSING
PCC
Bachelor of Science - PSYCHOLOGY
SAINT LOUIS UNIVERSITY
Bachelor of Science - MEDICAL TECHNOLOGY
SAINT LOUIS UNIVERSITY
CERTIFICATE 4 iN LEADERSHIP AND MANAGEMENT
TAFE
CERTIFICATE 4 iN TRAINING AND ASSESSMENT
PRIVATE
ASSESSORS TRAINING
AGED CARE STANDARDS AND ACCREDITATION AGENCY
CERTIFICATE 4 iN AGED CARE
TAFE
MANAGING ACCREDITATION PROGRAM
AUSTRALIAN AGED CARE AND QUALITY AGENCY
ACFI
TAFE
BRIDGING PROGRAM FOR OVERSEAS TRAINED NURSES - Nursing
ETEA
Similar Profiles
Jasmin CumminsJasmin Cummins
Home Carer at AnglicareHome Carer at Anglicare
Calin AndrewsCalin Andrews
Kitchen Hand & Cafe Assistant at AnglicareKitchen Hand & Cafe Assistant at Anglicare
Stacey MalcolmStacey Malcolm
Support Service Worker at AnglicareSupport Service Worker at Anglicare
Sabin GautamSabin Gautam
Aged Care Worker at AnglicareAged Care Worker at Anglicare
Nenette CaryofyllisNenette Caryofyllis
Commercial Cleaner at Assetlink Indigious Services PTY LTDCommercial Cleaner at Assetlink Indigious Services PTY LTD