Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Beverly Hansen

38 Baradine Close, Karalee,QLD

Summary

Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Proficient with accounting systems and related computer software programs.

Overview

22
22
years of professional experience

Work History

Audio Transcriber - Contractor

Sole Trader
02.2019 - Current
  • Providing transcription services to the Department of the Attorney General of Western Australia, specializing in matters in the Magistrates Court, Family Court, Supreme Court and Western Australian State Administrative Tribunal – VIQ Solutions.
  • Enhanced transcript accuracy by meticulously proofreading and editing transcriptions for grammar, punctuation, and formatting.
  • Maintained strict adherence to client confidentiality by securely handling sensitive documents and audio recordings.
  • Improved overall transcription quality with the consistent use of industry-standard style guides and transcription software.
  • Ensured smooth workflow operations by accurately tracking assignments using task management tools and software.
  • Increased capacity for high-volume projects by mastering the use of foot pedals, headphones, and other essential transcription equipment.
  • Boosted productivity levels by constantly refining personal typing speed and accuracy skills throughout the work history period as a Transcriber.
  • Expedited project completion times by efficiently managing multiple transcription projects simultaneously.
  • Demonstrated strong work ethics by maintaining a reliable and punctual record, ensuring deadlines were consistently met for all projects assigned.
  • Enhanced comprehension of diverse accents and dialects through consistent exposure to various speakers, allowing for more accurate transcriptions in multicultural contexts.
  • Fostered a positive working relationship with transcription team members by offering support, feedback, and knowledge sharing to improve overall team performance.
  • Translated abbreviations and jargon into long form during transcription process.
  • Transcribed court documents and records to enhance traceability and overall organization.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Applied audio quality control techniques to provide accurate transcripts from low quality audio.

Administration Officer

Westside Christian College - Primary Campus
07.2021 - 01.2023
  • Providing administration support to Head of School, Head of Teaching and Curriculum, Teachers and Teaching Assistants.
  • Processing casual and overtime payroll documentation.
  • Special event photography.
  • Database management.
  • School communication management for Primary Campus (Schoolbox).
  • Digital design.
  • Compliance documentation management.
  • IT helpdesk duties.
  • Enhanced school efficiency by streamlining administrative processes and implementing new systems.
  • Boosted staff productivity by providing comprehensive training on software applications and office procedures.
  • Reduced paperwork and improved data management with the implementation of a centralized electronic filing system.
  • Increased parent satisfaction by addressing inquiries promptly, maintaining open communication channels, and providing regular updates on student progress.
  • Supported teaching staff with the development of curriculum materials, ensuring compliance with educational standards and guidelines.
  • Maintained accurate records of student attendance, academic achievements, disciplinary actions, and other relevant information necessary for reporting purposes.
  • Ensured timely dissemination of information through effective use of newsletters, social media platforms, and parent-teacher conferences.
  • Wrote copy for social media posts, promotional emails and other marketing collateral.
  • Leveraged strong organizational skills to manage multiple tasks simultaneously while meeting strict deadlines in a fast-paced environment.
  • Managed and maintained school website, ensuring content was up-to-date and relevant for all stakeholders.
  • Served as liaison between parents and staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Sales and Marketing Assistant

RPG Australia
08.2011 - 01.2012
  • Design and distribution of visually appealing promotional materials that effectively communicated the projects and services available including brochures and website content.
  • Administrative support to GM and Executive Management team.
  • Streamlining sales and marketing reporting and pipeline reporting.
  • Document preparation for litigation.
  • Research and development of sales and marketing promotional material (eCommerce).
  • Assisted in the creation of sales presentations and tender documents tailored to individual client needs, resulting in higher closing ratios.
  • Maintained up-to-date knowledge of industry trends and competitors' offerings to stay ahead in the market, enabling proactive adjustments to marketing strategies as needed.
  • Assisted call-in customers with questions.
  • Demonstrated willingness and interest in learning new tasks and skills.
  • Supported sales and marketing teams in creation and implementation of marketing campaigns.
  • Wrote copy for social media posts, promotional emails and other marketing collateral.
  • Shadowed team members to learn problem-solving and best practices in customer service.
  • Maintained confidentiality of customer and business information to prevent data breaches.

Commercial Business Analyst

Toll Express
01.2010 - 08.2011
  • Operating margin reporting.
  • Discrepancy reporting.
  • Daily revenue and linehaul cost margin reporting.
  • Weekly data analysis and reporting.
  • Daily data analysis and reporting.
  • Weekly volume trend reporting.
  • Ad hoc customer reporting.
  • Rate audits.
  • State profit and loss statement preparation.
  • General journal preparation.
  • Cost analysis.
  • Budget variance reporting.
  • Ebit reporting.
  • Sales target analysis and reporting
  • Customer key performance indicator reporting.
  • Customer trading summary and detail reporting.
  • Customer rate analysis and lane profitability reporting.
  • Supplier performance reporting.
  • Ad hoc administrative duties.
  • Revenue leakage analysis.
  • Cost impact reporting.
  • Purchase order reconciliation.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Generated business intelligence reports to inform strategic decision-making.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Drafted reports on company financial metrics to assess successes and account for deficiencies.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Created dashboards to monitor and track key performance indicators.
  • Generated standard and custom reports to provide insights into business performance.

Sales and Marketing Analyst

NQX Freight Systems - Toll Group
03.2009 - 12.2010
  • Supporting the BD Mining Management Team with general administrative tasks, including expense reporting and tender preparation.
  • Accounts payable administration.
  • Subscription management.
  • Advertising design and procurement, brochure design and printing procurement.
  • Optimized sales presentations for maximum impact, tailoring content to address client needs and preferences.
  • Analyzed sales data to identify trends and opportunities, informing strategic decision-making processes.
  • Strengthened brand visibility through the design and execution of innovative promotional events and materials.
  • Created comprehensive reports on campaign performance, tracking key metrics to evaluate success and inform future initiatives.
  • Trained new hires on essential sales skills, contributing to their rapid integration into the team and improved overall performance levels.
  • Negotiated favorable contracts with vendors or partners that contributed directly to bottom-line savings.
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of transport lanes.
  • Gathered, organized and analyzed data, resolved discrepancies and modeled information.
  • Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
  • Generated bar graphs, trend lines and pie charts to represent sales data.
  • Produced scheduled and ad hoc reports using Tollworks.
  • Produced scheduled and ad hoc reports using Comops BI software.
  • Automated data reporting by using Excel macros.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Tracked key metrics and developed spreadsheets and data models.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.
  • Sponsorship management.
  • Contract administration.
  • Database maintenance.
  • Procedure and policy writing.
  • Promotional merchandise design process project co-ordination and procurement.
  • Contract review presentations.
  • Assisting Sales Management Team as an internal and external business unit liaison person.
  • KPI reporting, including sales budget reporting, on time delivery reporting, consignment reporting and revenue quality reporting.
  • Brand recognition and marketing strategy planning including digital media planning and implementation, print media coordination and article preparation, tender preparation, website design and implementation projects.

Executive Assistant

Toll Group Business Development
12.2007 - 03.2009
  • Preparation of high stakes tender documentation under the management of the Business Development Mining Manager.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Handled confidential and sensitive information with discretion and tact.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Developed and maintained automated alert systems for important deadlines.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Coordinated events and worked on ad hoc projects.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Wrote reports, executive summaries and newsletters.

Administration Assistant

Toll Group Business Development
08.2007 - 12.2007
  • Data Entry.
  • Tender document preparation under the management of the Business Development Manger.
  • Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
  • Supported executive staff by drafting correspondence and preparing presentation materials for meetings, conferences, or other events.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Offered technical support and troubleshot issues to enhance office productivity.

Logistics Officer

TEMP - Workpac Secreterait/Toll Personnel
03.2007 - 08.2007
  • Invoicing.
  • Paperless warehousing.
  • Freight co-ordination, including manifest production, transport arrangements, and general administration.
  • Established strong relationships with suppliers and carriers, fostering collaboration for improved service levels and cost reductions.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.

Office Administrator

Forkforce Pty Ltd
07.2006 - 03.2007
  • Expedited invoice preparation and processing, bank reconciliations, and accounts receivable processing and collection.
  • Service and parts requests.
  • Data entry, mail, filing, advertising of stock.
  • Inbound shipment co-ordination (customs docs, stock allocation etc),
  • Website maintenance and administration assistance to the sales executives and Marketing Manager, Workshop Manager.
  • Occupational Health and Safety compliance documentation, review, and auditing as well as implementation of improved workplace safety initiatives.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

Acting Store Manager/ Sales Consultant

GSM Retail - Vodafone
05.2006 - 07.2006
  • Mobile phone sales and rentals.
  • Sales reporting.
  • Daily banking and daily banking reconciliation.
  • Store and staff productivity reporting.
  • Customer correspondence and response to website enquiries.
  • Monitoring staff KPI’s, sales training and sales software training.
  • Stock control including daily, weekly and monthly stock take.
  • End of month banking and reconciliation.
  • General customer service, general office duties, general cleaning.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Debt Collections Officer

GE Money
04.2005 - 05.2006
  • Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up procedures.
  • Negotiated payment arrangements with clients, resulting in increased recovered funds and higher client satisfaction.
  • Maintained detailed records of all collection activities, ensuring compliance with legal requirements and company policies.
  • Collaborated with cross-functional teams to streamline collections processes for better efficiency and effectiveness.
  • Reduced delinquency rates by initiating proactive communications with debtors and offering tailored payment solutions.
  • Enhanced customer relations by providing empathetic support during the collections process, preserving positive relationships for future business opportunities.
  • Analyzed account histories to uncover discrepancies or inaccuracies, enabling more accurate collections efforts.
  • Stayed up-to-date on industry regulations, ensuring compliant communication practices throughout the collections process.
  • Assisted clients in understanding their financial obligations, leading to improved repayment outcomes and reduced defaults.
  • Provided training and guidance to new Collections Officers, improving team performance through knowledge sharing and collaboration.
  • Worked closely with the legal department on escalated cases, ensuring timely resolution of complex collection matters.
  • Developed strong professional relationships with clients to facilitate open communication channels for discussing outstanding debts.
  • Achieved consistently high recovery rates through persistence in communication efforts and skillful negotiation tactics.
  • Answered customer questions regarding accounts.
  • Arranged for repayment or established repayment schedules based on customers' financial situations.
  • Increased collection of outstanding payments within personal finance department as individual contributor in collections process.
  • Maintained daily, weekly and monthly collection and metric goals.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collected on delinquent accounts to reduce overdue balances.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Documented customer payment interactions and account statuses for future reference.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Responded to customer inquiries and provided detailed account information.
  • Entered client details and notes into system for interdepartmental access and review.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Customer Service Representative

DHL Express
01.2004 - 01.2005
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information regarding parcel track and trace, international and Australian customs regulations, quotations for cost, transit time and customs clearance time.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.

Rental Receptionist/Sales Administration Officer

Carindale Realty
01.2003 - 01.2004
  • Maintaining real estate websites and subscriptions, including realestate.com, domain.com.au and the company website.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
  • Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Business Administration Trainee

Stefan Jannides Photography
01.2002 - 01.2003
  • Organized and maintained comprehensive filing systems for efficient document retrieval and data management.
  • Handled customer inquiries professionally, resolving issues promptly to maintain excellent client relations.
  • Managed office supplies inventory, ensuring optimal stock levels to minimize disruptions to daily operations.
  • Developed proficiency in multiple software applications, enabling more effective completion of administrative tasks.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected, arranged, and input information into database system.
  • Improved efficiency by managing digital files, archiving images, and maintaining a well-organized database of completed projects.
  • Supported photographers in capturing high-quality images through precise positioning of subjects, props, and backgrounds.
  • Optimized productivity by assisting with post-production processes such as editing, retouching, and resizing images.
  • Maintained a safe work environment by adhering to safety guidelines when handling equipment and managing studio spaces.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Organized studio by putting away equipment and filing paperwork.
  • Reviewed images and selected best frames to present in client portfolio for purchase.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.

Education

Certificate IV Accounting and Bookkeeping - Accounting And Bookkeeping

TAFE QLD
Online
09.2024

Excel Level 3 Training -

New Horizons College
Brisbane, QLD
01.2009

Cert II Business Administration -

Moreton Institute of TAFE
12.2003

Year 12 Senior certificate -

Carmel Catholic College
11.2001

Skills

  • Proficient in MYOB, Photoshop, Indesign, Word, Excel, PowerPoint, QuickBooks, Xero, Outlook, Schoolbox, TASS, Facebook Meta, Google Analytics, Canva, Hootsuite, G Suite
  • Transcription
  • Draft Editing
  • Project Management
  • Quality Control Guidelines
  • Terminology understanding
  • Quality assurance
  • Deadline orientation
  • Grammar proficiency
  • Patience and perseverance
  • Accuracy and attention
  • Continuous learning
  • Team collaboration
  • Research abilities
  • Organizational skills
  • Critical thinking
  • Multitasking capabilities
  • Reading comprehension
  • Audio processing
  • Confidentiality awareness
  • Keyboard shortcuts
  • Adaptability to accents
  • Formatting expertise
  • Active listening
  • Time management
  • Industry knowledge
  • Word Processing
  • Report Writing
  • Presentation Support
  • Business Correspondence
  • Appointment Scheduling
  • Report Preparation
  • Invoice Verification
  • Database Maintenance
  • Policy and Procedure Modification
  • Administrative Support
  • Documentation and Control
  • Credit and Collections
  • Contract Negotiations
  • Presentation Design
  • Budget Adherence
  • Payroll and Budgeting
  • Report Generation
  • Customer Relations
  • Account Reconciliation
  • Workflow Planning
  • Accounting Understanding
  • Financial Reporting
  • Relationship Building
  • Record keeping
  • Project coordination
  • Data analysis
  • Stakeholder engagement
  • Conflict resolution
  • Technical proficiency
  • Problem solving
  • Timesheet Processing
  • Office Administration
  • Policy Writing
  • Events Coordination
  • Executive Support

References

  • Kathleen Thomas, Westside Christian College, 0402 859 914
  • Alicia Singleton, Marketing Professional, 0402 123 608

Timeline

Administration Officer

Westside Christian College - Primary Campus
07.2021 - 01.2023

Audio Transcriber - Contractor

Sole Trader
02.2019 - Current

Sales and Marketing Assistant

RPG Australia
08.2011 - 01.2012

Commercial Business Analyst

Toll Express
01.2010 - 08.2011

Sales and Marketing Analyst

NQX Freight Systems - Toll Group
03.2009 - 12.2010

Executive Assistant

Toll Group Business Development
12.2007 - 03.2009

Administration Assistant

Toll Group Business Development
08.2007 - 12.2007

Logistics Officer

TEMP - Workpac Secreterait/Toll Personnel
03.2007 - 08.2007

Office Administrator

Forkforce Pty Ltd
07.2006 - 03.2007

Acting Store Manager/ Sales Consultant

GSM Retail - Vodafone
05.2006 - 07.2006

Debt Collections Officer

GE Money
04.2005 - 05.2006

Customer Service Representative

DHL Express
01.2004 - 01.2005

Rental Receptionist/Sales Administration Officer

Carindale Realty
01.2003 - 01.2004

Business Administration Trainee

Stefan Jannides Photography
01.2002 - 01.2003

Certificate IV Accounting and Bookkeeping - Accounting And Bookkeeping

TAFE QLD

Excel Level 3 Training -

New Horizons College

Cert II Business Administration -

Moreton Institute of TAFE

Year 12 Senior certificate -

Carmel Catholic College

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