Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bhagwant Randhawa

Hatton Vale,QLD

Summary

I demonstrate the ability to engage with diverse customer groups, through listening and relationship-building with the experience to speak three languages proficiently.

Working in the service industry I have developed skills in managing complaints and de-escalating angry, disrespectful and intimidating behaviour, while maintaining professional attitude that positively reflects myself and the organisation. I am a hardworking and passionate job seeker, eager to secure job with long term job security with the ability of professional growth and challenges.

Overview

7
7
years of professional experience

Work History

Sales Assistant

Woolworths Group
11.2022 - Current
  • Handled customer inquiries, complaints, and returns professionally.
  • Processed transactions accurately.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Assistant

7-eleven Convenience Store
05.2022 - 02.2023
  • Remained calm and poised in high-stress, dynamic environment.
  • Collaborated with team members to achieve a cohesive and efficient work environment.
  • Established rapport with customers using active listening and interpersonal skills.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Store Manager

Pizza Hut
09.2017 - 01.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
  • Managed store employees successfully in fast-paced environment through proactive communication.

Education

Certificate IV - Automotive Mechanical Overhauling

Skills Institute Australia
Slacks Creek, QLD
06.2019

Certificate III - Light Vehicle Mechanical Technology

Skills Institute Australia
Slacks Creek, QLD
02.2019

Diploma - Business

New England College
Brisbane, QLD
09.2017

High School Diploma -

Holy Child School
Uttrakhand, India
2014

Skills

  • Strong Communication and Interpersonal Skills
  • Multilingual
  • Engaging with Diverse Customers
  • Reliable and Responsible
  • Team Cooperation
  • Adaptable and Flexible
  • Honest and Dependable
  • Flexible Hours

Languages

Punjabi
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Sales Assistant

Woolworths Group
11.2022 - Current

Sales Assistant

7-eleven Convenience Store
05.2022 - 02.2023

Store Manager

Pizza Hut
09.2017 - 01.2021

Certificate IV - Automotive Mechanical Overhauling

Skills Institute Australia

Certificate III - Light Vehicle Mechanical Technology

Skills Institute Australia

Diploma - Business

New England College

High School Diploma -

Holy Child School
Bhagwant Randhawa