Bhagya Harish

Ampion (REV IT &Shelde) |Melbourne

Ongoing Client: ONCALL GROUP AUSTRALIA: is a trusted NDIS registered service provider Product description HCM (Health Care Manager) is an ERP product that has been developed based on the principles of Salesforce (lightning systems design), to provide a better way to help manage the needs of people requiring care.

• HCM is a tool that is built to cater to the needs of:.
• An Organization providing care services, employees or the contractors working for that organization, the people receiving care services and their family members.
• HCM integrates with Seek enabling job seekers to apply for jobs at Oncall Group Australia.
• It also integrates with DocuSign for generating and sending job contracts, service agreements and any other documents.
• Oncall staff can create shifts and allocate members the shifts.
• Members at Oncall Group Australia can accept shifts, submit timesheets, and generate invoices.
• HCM integrates with Keypay and Xero to process timesheets, invoices, and financial transactions.

Responsibilities.

• Successfully setup a delivery team.
• Define processes for documentation, testing and communication.
• Setup JIRA processes and guidelines for team.
• Team coordination daily, for planning and delivery.
• Tracking budget and team utilization.
• Daily standup with the delivery team (both offshore and onshore) to identify and resolve any impediments.
• Stakeholder Management.
• Stakeholder reporting (financial reporting, project delivery).
• Resolve any conflicts, manage SME expectations.
• Reviewed product development operations, including budgets, expenditures and research.
• Distinguished product issues and gathered information on customer experiences.
• Directed full development lifecycle, including concept design, feature definitions and production support.
• Maintained internal product knowledge database.
• Hosted product demonstrations and promoted features to clients.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of behavioral driven testing using Cucumber
• Shielded scrum team from external interference for optimal productivity and success of Agile process.
• Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
• Anticipated Communication and Knowledge Transitional impediments to team delivery including cultural barriers and logistical challenges
• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Closely collaborated with project members to identify and quickly address problems.
• Investigated and corrected or escalated project problems.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

Client: NSW Rural Fire Services Project - The "Guardian" program is being implemented with a new spatially enabled Bush Fire Risk Management system to capture and manage all activities.

• NSW Rural Fire Services and other partner agencies will use this solution.
• Currently, NSW Rural Fire Service (RFS) and other partner agencies uses Bush Fire Risk Management System (BRIMS) to capture, track and manage risk management activities.
• The legacy system is being replaced by the new risk management system, OCA implemented by Noggin, integrating multiple upstream and downstream systems (spatial, document repositories) like GIS, BPED, HPRM and RFS SAP systems The project involves functional, end to end, data migration, UAT and integration testing of various integration points, and the project team is setup in an onshore-offshore model.
• The project is currently in User acceptance stage, and ready to GO LIVE in a couple of weeks.

Responsibilities:

• Successfully setup an Offshore team.
• Define processes for documentation, deliverables and communication.
• Offshore team coordination daily, for planning and delivery.
• Tracking budget and team utilization.
• Created a plan and strategy for the deliverables
• Responsible for vendor management, coordination, set up of delivery team and deliverables across the program, involving multiple teams (Functional, Data migration, integration and UAT).
• Daily standups with teams (both offshore and onshore) to identify and resolve any impediments.
• Responsible for sharing reports, track project progress
• Stakeholder Management.
• Reporting at various levels (Daily status, weekly status, defect reports, execution reports).
• Responsible for putting together a UAT plan, prioritize the tests and coordinate with the business SME's to identify test resources.
• Organize UAT testing sessions, GO/NO GO meetings for production releases
• Resolve any conflicts and manage SME expectations.
• Plan and organize Production verification testing.

Levo Group| Sydney|www.levo.com.au:

About Levo group: A consulting and service provider based in Sydney, servicing multiple clients across various industries, by delivering digital solutions that transform and define organizations.

Product description: Surepayd is a portal that is used by the clients to maintain their invoices, and process all the payments related to the invoices, by different payment methods.

• Surepayd integrates with IP payments portal, to authorize the payments, it also can reconcile any IVR payments related to the invoices maintained on the portal.
• Surepayd has 2 portals – Customer and Operator for frontend and backend maintenance and processing of invoices and payments.

Project description: Project involved integrating with multiple SAP clients on a large scale successfully, and to be able to process payments, generate reports and reconcile the data for the clients.

Responsibilities:

• Stakeholder management.
• Vendor management
• Scheduling and planning for integrating with multiple clients.
• Responsible for defect triage, Jira updates and defect meetings.
• Coordinating with Product owners, to facilitate Sprint planning and Sprint reviews.
• Facilitating estimation meetings.
• Stakeholder Management and resolving any impediments for the teams.
• Responsible for planning the integration, coordinating with the clients for integration testing.
• Responsible for hands on integration testing, IVR testing and integration with the systems.
• Reviewed project goals and objectives on monthly basis with project manager and design team.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Actively listened to customers, handled concerns quickly and escalated major issues to product owner.
• Exceeded goals through effective task prioritization and great work ethic.

JAX Tyres IT| Sydney|www.jaxtyres.com.a u

About JAX Tyres: JAX Tyres is a privately owned Australian retailer specializing in the sales and service of tyres, wheels, brakes, and suspension.

• The most notable components being Touchpoint digital point of sale, enabling customers to ‘virtually fit' wheel options to their vehicle and JAXOnline.
• This industry first B2B / B2C e-Commerce platform operates 24/7/365, allowing customers to research, buy, pay and book online, OR more traditionally, to research, phone and drive in.

Roles and Responsibilities.

• Managing multiple vendors who are facilitating deliveries(Magento,Marlin,Levogroup), for the different components of JAX Tyres website, backend order processing, data management and Touchpoint devices.
• Responsible for creating Test Strategies, defining the agile delivery model, integrating Releases from the vendors.
• Created UAT test plan, test strategy for testing the integrated system.
• Reviewing the test scenarios and test cases.
• Create and publish test dashboards on JIRA.
• Coordinating with the product owner for requirements and test coverage.
• Responsible for the scrum of scrum stand ups, resolving impediments and Product owner demos.
• Responsible for Release management activities: Planning, communicating with vendors, finalizing release goals, breaking up the release into meaningful sprints for the vendors, coordinating with vendor scrum masters and hold scrum of scrum meetings to resolve any integration issues or impediments, UAT testing sign off.
• Chairing the GO/NO GO meeting with all the stakeholders.
• Responsible for hands on UAT and PVT testing and sign off.
• Handling queries from Franchisees, communicating with different suppliers to resolve any IT related integration issues.
• Reporting on vendor test results, UAT test summary report and responsible for all test documentation and reviews.

About GFS: An innovative company with diverse brands and operating divisions, providing end-to end insurance distribution solution supporting the partners' individual brand needs and achieving their corporate objectives.

• Successfully automated backend testing for the project which heavily involved creating and processing batch files (Payment files) using SSIS packages, which reduce the regression testing timeframe for future projects.
• Implemented an End-to-End Agile delivery model by bringing in best practices for agile.
• Poker planning for estimation, Refinement sessions for requirements brainstorming.
• Defining Test processes and documents.
• Preparing defect reports, test execution reports, Test summary report for the project.
• Coordination with the Product owner, Development manager and Team.

Levo | Sydney | www.levo.com.au

Client :Indue (https://indue.com.au) - A leading credit union based in Brisbane, catering to financial payment products and settlement services Project description: Project1 – (Cashless Debit card program/Healthy Welfare card) the project caters to the needs of government (Department of human services) and private sectors in rolling out customized cards (Prepaid), with various top up options, options to configure alerts, update personal details.

• The website is designed also to be used by visually impaired end users effectively, and to be compatible with different devices and browsers.
• Achievements:.
• Successfully completed testing sprints with accessibility requirements and to be compliant with WCAG standards for the prestigious cashless debit card program.
• Hands on testing experience in performing accessibility testing, browser compatibility testing on various browsers (IE 9, 10,11, Firefox, Chrome) and devices (iOS, Android), using NVDA.
• Successfully delivered testing of the mobile app version (iOS and Android) of the cardholder website.
• Hands on Experience in testing mobile applications for cardholder login and the admin websites for configuring the cardholder login websites.
• Successfully tested orchestrator jobs performing various backend functions.
• Experienced in testing switches and switch routers to route messages to various gift and prepaid platforms.
• Estimation, planning, writing test cases, be part of a scrum team for delivering testing for the product, defect management, reviewing test cases.
• Sizing by Poker Planning, participate in Sprint review meetings and provide demo to the Business users.

Client: LINK GROUP A leading superannuation administrator in Australia.

Project description: Project 1 - Employer Access is an online portal to help the employers cut down on paper contributions and maintain their super contributions online.

• The website was designed using .net and SharePoint technologies.
• It was implemented for 20+ super funds and had modules facilitating the employers to register online, add/edit/delete members, access previous contribution data, make contributions online by entering data or by uploading files and to setup recurring contributions periodically.
• The portal was integrated with clearing house to process the super payments.

Project 2 – iProcess was implemented for Business process management of Superannuation Claims process, within the organization.

• It helped to reduce the time taken to process claims and to setup a streamlined process for processing claims.
• It also helped to produce reports and to monitor various SLA's.
• The workflow for scanning the inbound documents, indexing, or associating to the appropriate members, creating cases in the corresponding case queues with corresponding SLA's, was implemented using TIBCO'S suite of products.
• TIBCO business works communicated with ESB middleware to communicate with the core system for accessing member data.
• IProcess also integrated with HP TRIM for storing inbound documents.
• Achievements.
• Took charge of a multi-million systems integration for a leading superannuation administrator, which was successfully rolled out for 20 super funds within the schedule.
• Successfully managed User interface testing, website responsive testing, System, Regression, sanity, User acceptance, Production verification testing support and delivered project which caters to over 40,000 employers, the web application delivered helps the employers to make online contributions to their employees' super.
• Experienced in managing multiple project streams, across the engagement including stronger super program.
• Responsible for testing deliverables of a test team, of size 30 -50 employees across 3 locations (Sydney, Melbourne, and India).
• Led a team of technical staff through defining the requirements for several support applications for the use of customer services staff.
• Identifying process gaps, Setting up of process documentation for test team.
• Setting up test team from the scratch (conducting interviews, setting up of infrastructure, environment, Onboarding, SOW's), Planning Knowledge transition, documentation, Reporting, mentoring.
• Maintaining requirements traceability matrix, Test estimations, Preparing test plans, Metrics, consistent reporting (Daily, weekly and dashboard presentation).
• Track and present various defect and quality metrics to all stakeholders.
• Coordinating with the UAT test manager to identify root cause of the UAT defects and a plan to put together a defect prevention activities.
• Providing training to UAT testers and help with becoming familiar with the system usage.

• A leading bank in United States with global presence.
• Involved in Testing of Filenet applications.
• Successfully delivered a project involving major changes to Filenet application.
• Leading a team of 15 across the geographies (USA/India), to deliver technology solution.
• Collaborating with Business team, to understand requirements, translating to functional specifications and flow charts.
• Offshore communications and coordinating for reviews, Knowledge transition, reports Various Roles.

• Client: is an American public company headquartered in New Jersey, US, that provides commercial data to businesses on credit history, business-to-business sales and marketing, counterparty risk exposure, supply chain management, lead scoring and social identity matching.
• Module lead.