MS Word
Bhagya Liyanagama
IT Expert
Rooty Hill,NSW
Summary
A well-organized professional from a technical background with 7+ years of experience in system designing, software development, software testing and overall process management to deliver highly effective and creative solutions to business and technology challenges. An independent worker who successfully meets the challenges of a fast-paced environment and have proven record of delivering sophisticated, cutting-edge outcomes on time and within budget. A strong team player with easy going by nature and able to get along with both work colleagues and senior managers in achieving long lasting business relationships. Highly focused with a comprehensive knowledge and understanding of various roles such as IT Consultant and office administration. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
Languages
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Project Officer (part Time)
DS Consultants
Colombo, Sri Lanka
11.2018 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Monitor, track and report the status of project deliverables to ensure time, cost and quality metrics are in line with approved project plans
- Develop project plans under the guidance of a Project Manager
- Review and check applications and supporting documents
- Retrieve and present required information in various formats
- Create databases and update tables
- Follow quality assurance procedures to test and evaluate software products
- Carry out scheduled plans and provide feedback to the respective companies
- Resolved problems, improved operations and provided exceptional service.
- Computer hardware proficiency
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Monitored all company inventory to ensure stock levels and databases were updated.
Digitisation Project Officer
Compu-Stor
Sydney, NSW
02.2019 - 03.2020
- High speed scanners hardware proficiency
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving document archiving and data entry issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Worked closely with Supervisor to maintain optimum levels of communication to effectively and efficiently complete projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Support Cum Legal Officer
Lawyers for Human Rights and Development - Sri Lanka
Colombo, Sri Lanka
03.2017 - 08.2018
- Worked closely with Senior Legal Officer to maintain optimum levels of communication to effectively and efficiently complete projects.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Created plans and communicated deadlines to ensure cases were completed on time.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Carried out day-day-day duties accurately and efficiently.
- Conducted research, gathered information from multiple sources and presented results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Saved $2500 by implementing cost-saving initiatives that addressed long-standing problems.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Streamlined legal applications and other supporting documents
- Slashed administration and other costs 25% by designing a database to store required information
- Effectively completed clerical support duties such as: data entry, photocopying, filing, telephone answering etc, while ensuring the continuation and enhancements of services
- Managed client requests productively by providing administration support to meet organisation needs
- Answered and directed phone calls, taking detailed messages when necessary
- Decreased additional time to find previously filed letters and reports by sorting those adequately
- Scheduled appointments and meetings with clients and interviewed prisoners who were requiring legal assistance
- Completed the tasks of drafting and filing Fundamental Rights applications in the Supreme Court of Sri Lanka.
IT Technical Consultant
MAS Holdings (Pvt) LTD - Sri Lanka
Colombo, Sri Lanka
03.2008 - 12.2016
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Designed automated testing parameters to achieve ongoing system compliance with selected performance metrics.
- Assisted Project Managers and Senior consultants in designing, development, and delivery of software solutions
- Authored best practices documentation for use in existing personnel training and new personnel onboarding processes.
- Oversaw installation of software programs and hardware systems to meet user requirements.
- Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
- Analysed business requirements, estimated project scope and worked closely with fellow team members to deliver high-quality software solutions using C#, Sharepoint, SQL and other technologies
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Direct collaboration with the business system users to create acceptance test criteria, provided test execution support and effectively analysed the test results to make required changes (Eg. Was able to pass the KPI of the applications developed to handle the company invoice issuing process, contact management system to maintain regular contacts with the suppliers/customers and an intranet developed for the corporate legal team
- Discovered future enhancements for some of the predeveloped systems to enhance the system performance and to provide better solutions (eg. Modified a system which was developed to upload company style details in excel sheets by using a different programming language and different database structure)
- Consistently recognised for excellent problem-solving and analytical skills in catering customer requirements
- Performed basic testing duties and created rudimentary bug reports
- Conducted user-acceptance testing and defect tracking for new software releases
- Reviewed software thoroughly to ensure the customer experience and given requirements were matched properly (one example of many similar is, receiving good recommendation for creating system to automate the manual handling process for a company finance and supplier management teams)
- Proctored both online and in-person technical courses on Software user trainings, supporting client scales ranging from individuals to groups of up to 10.
- Enhanced and reconstructed computer systems resulting in 10% increased efficiency for business end-users.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Education
Bachelor of Science - Software Engineering
University Of Westminster
UKNo Degree - Information, Digital Media And Technology
TAFE NSW
Blacktown 06.2020 - Current
Bachelor of Arts - Law
Open University Of Sri Lanka
Sri LankaNo Degree - Administration Skills For Team Leaders
TAFE NSW
Digital 07.2020 - 10.2020
Skills
Analytical, evaluation, critical thinking
Project lifecycle management
Coordinating team projects
Testing and maintenance
Database management software
Project planning
Programming Languages
Software Documentation
Document management
Expert in MS Word, Excel, Outllok
Schedule Coordination
Documentation Management
Quality assurance
Detail-oriented
Planning and Coordination
Organization and Time management
Project Management
Good listening skills
Defect and Bug Tracking
SQA Testing & Methodologies
Acceptance, Regression and Load Testing
Technical Specification Analysis
Web development
Office administration, including database administration
Software
MS Excel
Outlook
MS Access
MS Power point
ERP Software (SAP)
MS SharePoint
Adobe Photoshop
Timeline
No Degree - Administration Skills For Team Leaders
TAFE NSW
07.2020 - 10.2020
No Degree - Information, Digital Media And Technology
TAFE NSW
06.2020 - Current
Digitisation Project Officer
Compu-Stor
02.2019 - 03.2020
Project Officer (part Time)
DS Consultants
11.2018 - Current
Administrative Support Cum Legal Officer
Lawyers for Human Rights and Development - Sri Lanka
03.2017 - 08.2018
IT Technical Consultant
MAS Holdings (Pvt) LTD - Sri Lanka
03.2008 - 12.2016
Bachelor of Arts - Law
Open University Of Sri Lanka
Bachelor of Science - Software Engineering
University Of Westminster