Bhagyesh Pandya
Bell post hill,Australia
Summary
Motivated finance professional with over four years of mortgage sales and broking experience overseas, combined with customer service expertise in Australia. Recently completed a Certificate IV in Finance and Mortgage Broking, and a Master of Business Information Systems. Skilled in lead qualification, appointment setting, sales conversions, and customer engagement, with a strong passion for helping Australians achieve their homeownership goals. Seeking to join a leading mortgage and finance group as a Sales Associate, with a long-term pathway into mortgage broking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
SHELL REDDY EXPRESS
Geelong, VIC
04.2023 - Current
- Deliver excellent front-line customer service in a fast-paced retail environment.
- Manage POS and cash handling with accuracy and efficiency.
- Recognised for providing positive customer experiences and maintaining a clean, safe store environment.
- Developed strong customer relationships to encourage repeat business.
MORTGAGE BROKER/PROPRIETOR
PANDYA ASSOCIATES
, India
09.2021 - 02.2023
- Qualified customer leads, scheduled appointments, and guided clients through the lending process.
- Assisted 250+ clients in refinancing and purchasing property, consistently achieving monthly sales targets.
- Negotiated with lenders to secure competitive mortgage products, increasing client satisfaction and repeat business.
- Educated customers on loan options, compliance, and refinancing benefits, ensuring smooth approvals.
- Analyzed credit reports to assess client eligibility for mortgage products.
SENIOR INTERN (MORTGAGE SALES)
GAJANAN ASSOCIATES
, India
01.2019 - 09.2021
- Supported senior brokers by pre-screening applicants and preparing documentation.
- Originated loans and introduced clients to lending institutions, contributing to faster approvals.
- Handled inbound inquiries and converted them into qualified appointments for senior brokers.
CORPORATE SALES EXECUTIVE
ALEXUS CAPITAL MANAGEMENT
, India
07.2018 - 12.2018
- Consistently exceeded monthly sales targets by presenting financial products to retail and business clients.
- Conducted needs assessments, built relationships, and closed sales through persuasive communication.
- Evaluated pay slips, credit history, and bank statements to match clients with suitable products.
Education
CERTIFICATE IV - FINANCE & MORTGAGE BROKING
KAPLAN PROFESSIONAL
09-2025
MASTER OF BUSINESS INFORMATION SYSTEMS -
AUSTRALIAN INSTITUTE OF HIGHER EDUCATION
09-2025
B.VOC - BANKING,FINANCIAL SERVICES & INSURANCE
TATA INSTITUTE OF SOCIAL SCIENCES
01.2021
Skills
- Lead qualifications and appointment setting
- Outbound and inbound sales (B2C and B2B)
- Customer relationship management (CRM, follow-up, retention)
- Loan documentation and mortgage processing
- Strong communication and negotiation
- Target-driven with resilience under pressure
- Multilingual: English, Hindi, Gujarati (Learning Mandarin)
- Client relations
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Chinese (Mandarin)
Elementary
Certification
- Certificate IV in Finance & Mortgage Broking
- Willing to get any other certifications/Licenses required.
References
References available upon request.
Additional Information
Willing to relocate within Australia for the right opportunity.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
SHELL REDDY EXPRESS
04.2023 - Current
MORTGAGE BROKER/PROPRIETOR
PANDYA ASSOCIATES
09.2021 - 02.2023
SENIOR INTERN (MORTGAGE SALES)
GAJANAN ASSOCIATES
01.2019 - 09.2021
CORPORATE SALES EXECUTIVE
ALEXUS CAPITAL MANAGEMENT
07.2018 - 12.2018
CERTIFICATE IV - FINANCE & MORTGAGE BROKING
KAPLAN PROFESSIONAL
MASTER OF BUSINESS INFORMATION SYSTEMS -
AUSTRALIAN INSTITUTE OF HIGHER EDUCATION
B.VOC - BANKING,FINANCIAL SERVICES & INSURANCE
TATA INSTITUTE OF SOCIAL SCIENCES