Bhakti Triveddi
Adelaide,SA
Summary
Experienced rostering coordinator with a strong proficiency in managing staff schedules. Skilled in utilizing rostering software to ensure efficient workforce allocation while adhering to organizational policies and labor regulations. Effective communicator and problem-solver, committed to delivering excellent service to staff and management.
Overview
7
7
years of professional experience
Work History
Inbound Customer Service Representative
TSA Group
Adelaide, SA
04.2024 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded proactively and positively to rapid change.
Support Educator
Brighter Beginnings Early Learning Center
Adelaide, SA
08.2023 - Current
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
Customer Service Representative
Liberty Oilfield Services
Adelaide, SA
06.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
OPD Rostering Coordinator/ Clinical Physio.
S.S Agrawal College Group
Navsari, Gujarat, India
07.2022 - 04.2023
- Developing & maintaining Interns Roster to ensure adequate coverage of shifts.
- Improved patient outcomes by developing and implementing personalized treatment plans based on thorough assessments.
- Collaborating with the department managers to understand the staffing needs.
- Handling requests for time-off, shift swaps or other scheduling adjustments.
- Collaborating with the HR and payroll department to ensure accurate recording of hours worked.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Entered data, generated reports, and produced tracking documents.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Customer Team Member
Reliance Supermarket
India
06.2017 - 09.2021
- Boosted team productivity by efficiently managing the flow of customers and assisting with various tasks as needed.
- Maintained accurate inventory levels by conducting regular stock checks and updating records accordingly.
- Processed sales transactions accurately and efficiently, resulting in increased revenue and reduced wait times for customers.
- Assisted in training new team members, fostering an environment of learning and growth within the team.
Education
Bachelor Of Physiotherapy - Health Education
Veer Narmad South Gujarat University
Gujarat, India 04.2022
Skills
- Record keeping
- Complaint resolution
- Scheduling
- Data Entry
- Communication
- Active Listening
Reference
Utsavi Shah- Co-ordinator Community Services, Resthaven Paradise and Eastern Community Services (0469303785)
utsavieshah94@gmail.com
Divya Hapani- Customer Service Representative -TSA Group, Adelaide (401 340 780)
Chee Ing Kok ( Jane) - 2IC & Room Leader, Brighter Beginnings Early Learning, Adelaide, (406 525 498), jane-ink@hotmail.com
Timeline
Inbound Customer Service Representative
TSA Group
04.2024 - Current
Support Educator
Brighter Beginnings Early Learning Center
08.2023 - Current
Customer Service Representative
Liberty Oilfield Services
06.2023 - 08.2023
OPD Rostering Coordinator/ Clinical Physio.
S.S Agrawal College Group
07.2022 - 04.2023
Customer Team Member
Reliance Supermarket
06.2017 - 09.2021
Bachelor Of Physiotherapy - Health Education
Veer Narmad South Gujarat University