Summary
Overview
Work History
Education
Skills
References
Languages
Accomplishments
Certification
Timeline
CustomerServiceRepresentative
BHANU CHAUHAN

BHANU CHAUHAN

Adelaide,SA

Summary

I am a personable and dedicated Customer Service Representative with extensive experience in Retail & Finance industry. I am a Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
2
2
Certification

Work History

Customer Service & Credit Officer

Canara Bank
New Delhi
05.2020 - 01.2023
  • Communicated information to customers about product quality, value and style.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Processed payments and updated balances and customer totals.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Recommended approval or disapproval of different loan types based on established criteria.
  • Collected and checked borrower income, credit history and employment information.
  • Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk and maximizing business returns.
  • Answered incoming inquiries to discuss credit report information with subscribers.

Administration Officer

Vishal Mega Mart
, Delhi
02.2018 - 03.2019
  • Generated and sent customer invoices, submitted payments and updates accounts.
  • Set appointments and managed meeting schedule.
  • Developed and strengthened client relationships by delivering knowledgeable support.
  • Assisted team with timely and accurate administrative work covering multiple remote sites.
  • Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
  • Managed projects in alignment with time, budget and quality requirements.
  • Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
  • Interfaced with internal and external customers to meet project targets.
  • Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.

Senior Project Officer

BAIF
DEHRADUN, Uttarakhand
08.2017 - 01.2018
  • Under Project Sustainable Livelihood Development
  • Managed team scope, schedule and assignments for duration of project.
  • Supported meetings and project updates by collecting, arranging and distributing supporting materials.
  • Monitored performance of project team members to provide performance feedback.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Produced thorough, accurate and timely reports of project activities.
  • Submitted project deliverables to clients, consistently adhering to quality standards.

Veterinary Officer

Uttarakhand Livestock Development
06.2016 - 07.2017
  • Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Veterinary Doctor

Dr. Ajay Sood’s Dog and Pet Clinic
10.2015 - 05.2016
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Assessed health conditions, symptoms and history of animals and delivered treatment.
  • Prescribed medications for health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
  • Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
  • Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
  • Supervised inventory management and placed medication orders to ensure adequate supplies at all times.

Livestock Officer

Grain Samaj Kalyan Samiti
, Uttarakhand
05.2015 - 09.2015
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Veterinary Doctor

Sanjay Gandhi animal Care Centre
New Delhi
08.2014 - 03.2015
  • Assessed health conditions, symptoms and history of animals and delivered treatment.
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
  • Supervised inventory management and placed medication orders to ensure adequate supplies at all times.
  • Demonstrated surgical expertise in scheduled and emergency surgeries for various animals.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.

Education

Post Graduate Diploma - Banking and Finance

NITTE (Deemed University)
01.2020

Bachelor of Veterinary Science - Animal Husbandry

Govind Ballabh Pant University of Agriculture and Technology
01.2014

MBA - FINANCE

Flinders University
Adelaide, SA

Skills

  • Verbal and Written Communication
  • Planning & Organizing
  • Understanding Customer Needs
  • Customer Service
  • English Fluency
  • Data Entry
  • Advanced computer literacy
  • Team player who loves working in an office environment
  • Excel, Advance Excel ,PowerPoint, Word & All types of Reports & Log Files in Excel
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Customer Account Management
  • Customer Data Confidentiality
  • Customer Support
  • Computer Proficiency
  • Administrative and Office Support
  • Sales and Upselling
  • Financial Resource Management
  • Credit Assessments
  • Application Preparation
  • Customer Acquisition
  • Risk Assessments
  • Data Management

References

REFERENCES Mrs. Sharan Store Manager Vodafone Victor Harbor, SA +61-0416103991 

Mr. Thomas Koordin +61-0413674308 Warehouse Worker PepsiCo Regency Park, SA 

DECLARATION I hereby confirm that above information provided is to the best of my knowledge and belief. Place: SA, Australia( Dr. Bhanu Chauhan )

Languages

English
Full Professional
Hindi
Native/ Bilingual

Accomplishments

  • Recognized as Employee of the Month for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.

Certification

• Certified Associate of Indian Institute of Bankers (CAIIB) in 2021

• Certified Junior Associate of the Indian Institute of Bankers (JAIIB) in 2020

Timeline

Customer Service & Credit Officer

Canara Bank
05.2020 - 01.2023

Administration Officer

Vishal Mega Mart
02.2018 - 03.2019

Senior Project Officer

BAIF
08.2017 - 01.2018

Veterinary Officer

Uttarakhand Livestock Development
06.2016 - 07.2017

Veterinary Doctor

Dr. Ajay Sood’s Dog and Pet Clinic
10.2015 - 05.2016

Livestock Officer

Grain Samaj Kalyan Samiti
05.2015 - 09.2015

Veterinary Doctor

Sanjay Gandhi animal Care Centre
08.2014 - 03.2015

Post Graduate Diploma - Banking and Finance

NITTE (Deemed University)

Bachelor of Veterinary Science - Animal Husbandry

Govind Ballabh Pant University of Agriculture and Technology

MBA - FINANCE

Flinders University
BHANU CHAUHAN