BHANU CHAUHAN
Adelaide,SA
Summary
I am a personable and dedicated Customer Service Representative with extensive experience in Retail & Finance industry. I am a Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Customer Service & Credit Officer
Canara Bank
New Delhi
05.2020 - 01.2023
- Communicated information to customers about product quality, value and style.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Processed payments and updated balances and customer totals.
- Reviewed account and service histories to identify trends and resolve issues.
- Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Recommended approval or disapproval of different loan types based on established criteria.
- Collected and checked borrower income, credit history and employment information.
- Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk and maximizing business returns.
- Answered incoming inquiries to discuss credit report information with subscribers.
Administration Officer
Vishal Mega Mart
, Delhi
02.2018 - 03.2019
- Generated and sent customer invoices, submitted payments and updates accounts.
- Set appointments and managed meeting schedule.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Managed projects in alignment with time, budget and quality requirements.
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
- Interfaced with internal and external customers to meet project targets.
- Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.
Senior Project Officer
BAIF
DEHRADUN, Uttarakhand
08.2017 - 01.2018
- Under Project Sustainable Livelihood Development
- Managed team scope, schedule and assignments for duration of project.
- Supported meetings and project updates by collecting, arranging and distributing supporting materials.
- Monitored performance of project team members to provide performance feedback.
- Submitted budget estimates, progress reports and cost tracking reports.
- Produced thorough, accurate and timely reports of project activities.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Veterinary Officer
Uttarakhand Livestock Development
06.2016 - 07.2017
- Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Veterinary Doctor
Dr. Ajay Sood’s Dog and Pet Clinic
10.2015 - 05.2016
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
- Assessed health conditions, symptoms and history of animals and delivered treatment.
- Prescribed medications for health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
- Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
- Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
- Supervised inventory management and placed medication orders to ensure adequate supplies at all times.
Livestock Officer
Grain Samaj Kalyan Samiti
, Uttarakhand
05.2015 - 09.2015
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Veterinary Doctor
Sanjay Gandhi animal Care Centre
New Delhi
08.2014 - 03.2015
- Assessed health conditions, symptoms and history of animals and delivered treatment.
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
- Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
- Supervised inventory management and placed medication orders to ensure adequate supplies at all times.
- Demonstrated surgical expertise in scheduled and emergency surgeries for various animals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
Education
Post Graduate Diploma - Banking and Finance
NITTE (Deemed University)
01.2020
Bachelor of Veterinary Science - Animal Husbandry
Govind Ballabh Pant University of Agriculture and Technology
01.2014
MBA - FINANCE
Flinders University
Adelaide, SASkills
- Verbal and Written Communication
- Planning & Organizing
- Understanding Customer Needs
- Customer Service
- English Fluency
- Data Entry
- Advanced computer literacy
- Team player who loves working in an office environment
- Excel, Advance Excel ,PowerPoint, Word & All types of Reports & Log Files in Excel
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer Account Management
- Customer Data Confidentiality
- Customer Support
- Computer Proficiency
- Administrative and Office Support
- Sales and Upselling
- Financial Resource Management
- Credit Assessments
- Application Preparation
- Customer Acquisition
- Risk Assessments
- Data Management
References
REFERENCES Mrs. Sharan Store Manager Vodafone Victor Harbor, SA +61-0416103991
Mr. Thomas Koordin +61-0413674308 Warehouse Worker PepsiCo Regency Park, SA
DECLARATION I hereby confirm that above information provided is to the best of my knowledge and belief. Place: SA, Australia( Dr. Bhanu Chauhan )
Languages
English
Full Professional
Hindi
Native/ Bilingual
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Certification
• Certified Associate of Indian Institute of Bankers (CAIIB) in 2021
• Certified Junior Associate of the Indian Institute of Bankers (JAIIB) in 2020
Timeline
Customer Service & Credit Officer
Canara Bank
05.2020 - 01.2023
Administration Officer
Vishal Mega Mart
02.2018 - 03.2019
Senior Project Officer
BAIF
08.2017 - 01.2018
Veterinary Officer
Uttarakhand Livestock Development
06.2016 - 07.2017
Veterinary Doctor
Dr. Ajay Sood’s Dog and Pet Clinic
10.2015 - 05.2016
Livestock Officer
Grain Samaj Kalyan Samiti
05.2015 - 09.2015
Veterinary Doctor
Sanjay Gandhi animal Care Centre
08.2014 - 03.2015
Post Graduate Diploma - Banking and Finance
NITTE (Deemed University)
Bachelor of Veterinary Science - Animal Husbandry
Govind Ballabh Pant University of Agriculture and Technology
MBA - FINANCE
Flinders University