Bhanu Don
Darwin,NT
Summary
Food & Beverage champion with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Food & Beverage Team Leader
Hilton Darwin
Darwin, NT
05.2022 - Current
- Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
- Conducted regular staff meetings to discuss operational issues, customer feedback, and upcoming events.
- Directed training programs for new employees on proper food handling techniques, customer service protocols, and cash handling procedures.
- Provided guidance and coaching to staff members in order to develop their skillsets.
- Ensured accurate inventory management by monitoring stock levels and ordering necessary supplies.
- Maintained a positive work environment by resolving conflicts among personnel in a timely manner.
- Analyzed monthly financial reports to identify areas of improvement for increased productivity.
- Prepared weekly schedules for the food and beverage team based on business needs and forecasted demand.
- Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times.
- Reviewed employee performance regularly in order to provide constructive feedback and set achievable goals.
- Supervised cleaning activities after each shift including washing dishes, utensils, cookware., sweeping floors and mopping surfaces.
- Managed day-to-day operations of the restaurant including scheduling shifts for personnel and assigning tasks accordingly.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared workstations with ingredients and tools to increase efficiency.
Restaurant Coordinator
The Kingsbury Hotel
Colombo, Sri Lanka
01.2021 - 12.2021
- Provided customer service support by responding to emails, chats and phone calls in a timely manner.
- Collaborated with seven different star classed restaurants in a five star hotel to provide Food & Beverage deliveries.
- Handling VVIP clients inquiries.
- Reviewed, analyzed and prepared payments for accuracy and completeness prior to processing.
- Monitored daily payment activity in order to identify any discrepancies or errors.
- Collaborated with other departments to resolve payment issues in a timely manner.
- Collaborated with delivery platforms to enhance the guest satisfaction.
Food and Beverage Attendant
Holiday Inn Melbourne Airport
Melbourne, Vic
06.2017 - 11.2020
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Catering to 100 guests per day for dinner: A La Carte
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Responded quickly to customer complaints or special requests in a professional manner.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Education
Bachelor of Tourism & Hospitality Management -
William Angliss Institute
Melbourne, VIC08-2019
Advanced Diploma in Tourism & Hospitality Management -
William Angliss Institute
Melbourne, VIC01-2017
Skills
- Food and Beverage Operations
- Sales Growth
- Team Building
- Service Delivery Management
- Operations Oversight
- Labor Management
- Cost Control
- Beverage knowledge
- Inventory Control
- Recruitment
- Worker Training
- Customer Service
- Food Safety
- Staff Forecasting
- Active Listening
- Multitasking
- Task Prioritization
- Organizational Skills
- Inventory controls
- Interpersonal Skills
- Orientation and Onboarding
- High-volume dining
- Adaptability
- Food safety understanding
- Decision-Making
- Time management abilities
- Problem-Solving
- Hiring and Onboarding
- Goal Setting
- Opening and closing procedures
- Schedule Coordination
- Effective Communication
- Analytical Thinking
- Menu development
References
References available upon request.
Timeline
Food & Beverage Team Leader
Hilton Darwin
05.2022 - Current
Restaurant Coordinator
The Kingsbury Hotel
01.2021 - 12.2021
Food and Beverage Attendant
Holiday Inn Melbourne Airport
06.2017 - 11.2020
Bachelor of Tourism & Hospitality Management -
William Angliss Institute
Advanced Diploma in Tourism & Hospitality Management -
William Angliss Institute
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