BHANU GUPTA
Riverstone,NSW
Summary
Professional Customer relationship manager with strong aptitude for client engagement and operational oversight. Proven track record in enhancing customer satisfaction and streamlining branch processes. Highly collaborative, results-driven, and adaptable to changing needs, bringing strong communication and problem-solving skills to team.
Overview
11
11
years of professional experience
Work History
Branch Relationship Manager
Max Life Insurance
07.2024 - 01.2025
- Implemented efficient operational processes, improving overall branch productivity.
- Promoted a culture of exceptional customer service, fostering increased client loyalty and repeat business & generate new leads.
- Mentored subordinates on effective management techniques, boosting overall team & branch sales performance through training and coaching.
- Built and maintained relationships with new and existing clients while providing high level of expertise for long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Branch Manager
ICICI Prudential Life Insurance Company
08.2022 - 02.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures, business revenue and streamlining operational processes.
Bank Manager
Yes Bank
09.2020 - 08.2022
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses and Community fostering partnerships that benefited both parties.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Deputy Branch Manager
ICICI Bank
02.2018 - 09.2020
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Collaborated with senior management to develop branch goals, aligning them with company objectives.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
Assistant Manager
Axis Bank
02.2016 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Junior Relationship Executive
Muthoot Finance
10.2013 - 01.2016
- Tracked competitors'' activities closely to ensure that the organization maintained a competitive edge in its offerings.
- Purity Checking of Gold Ornaments for Loan.
- Actively participating in sales meetings, providing input on strategy and tactics, and sharing best practices with peers.
- Developed new business opportunities through targeted market activities.
- Assisted in the onboarding process for new clients, ensuring seamless account integration and setup.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Educated and worked with clients on ROI terms to find accurate solutions.
Education
BBA - Business Management
CCS University
India07-2011
Skills
- Operational efficiency and Branch administration
- Cash management
- Credit analysis
- Sales and Portfolio management
- Customer service
- Team leadership
- Problem-solving and Multitasking Abilities
Work Rights
Full Working Rights
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Branch Relationship Manager
Max Life Insurance
07.2024 - 01.2025
Branch Manager
ICICI Prudential Life Insurance Company
08.2022 - 02.2024
Bank Manager
Yes Bank
09.2020 - 08.2022
Deputy Branch Manager
ICICI Bank
02.2018 - 09.2020
Assistant Manager
Axis Bank
02.2016 - 12.2017
Junior Relationship Executive
Muthoot Finance
10.2013 - 01.2016
BBA - Business Management
CCS University
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