Bhanu Pratap
Sydney,Australia
Summary
Dedicated and detail-oriented IT professional with a Bachelor of Computer Application and an Advanced Diploma in Telecommunication and Cybersecurity. Strong technical foundation in cybersecurity, network security, system administration, and virtualization, with hands-on experience in Python, Linux, MySQL, and C programming. Proficient in threat analysis, vulnerability assessment, security monitoring, and automation using Python to enhance cybersecurity operations. Skilled in troubleshooting security incidents, implementing best practices, and ensuring compliance with industry standards. Permanent Resident of Australia. Excellent analytical, problem-solving, and communication skills. Currently pursuing cybersecurity certifications to expand expertise. Seeking an entry-level cybersecurity role to apply technical knowledge and contribute to a secure and resilient IT infrastructure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Contractor
Amazon
01.2024 - Current
- Advised clients on best practices related to their products or services while providing exceptional customer service
- Developed comprehensive plans to ensure successful project completion, utilizing problem solving and critical thinking abilities
- Provided technical support to clients via phone and email, displaying excellent communication skills
- Coordinated and managed multiple client projects simultaneously, demonstrating strong organizational skills
- Trained team members on proper usage of software tools used in projects while exhibiting instructional abilities
Transportation Manager
Gautam Investments
08.2019 - 12.2023
- Managed a team of drivers, dispatchers and other personnel involved in the transport process
- Communicated emergencies, delays due to weather, and carrier schedule changes to customers and supervisors
- Provided training on safe driving practices, route optimization techniques and other topics related to transport operations
- Evaluated new technologies that could improve the efficiency of transport operations
- Conducted training on safety procedures and regulations for transportation staff members
- Maintained accurate records of shipments including pick-up and delivery times, freight charges, and driver hours worked
- Implemented efficient routes and schedules for employees, promoting fuel consumption
- Scheduled regular inspections of vehicles by mechanics for preventive maintenance purposes
- Resolved customer complaints regarding late deliveries or damaged goods promptly and professionally
Assistant Manager
PK Forex and Travels
10.2018 - 03.2019
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Identified operational process inefficiencies to recommend necessary improvements
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Conducted monthly meetings to create business plans to drive successful monthly business
- Represented business in marketplace and developed relationships with key accounts to promote and market business
- Executed productivity benchmarks across departments to maximize company revenue
Customer Care Executive
Concentrix
12.2017 - 09.2018
- Provided excellent customer service, assisting passengers with reservations, ticketing, and flight queries using Sabre GDS software
- Managed booking modifications, cancellations, and seat assignments while ensuring a seamless travel experience
- Handled check-in procedures, baggage inquiries, and boarding assistance at the airport
- Coordinated with operations and ground staff to ensure on-time departures and exceptional passenger support
- Resolved customer concerns and complaints efficiently, maintaining high service standards
- Maintained compliance with airline policies, security regulations, and customer care protocols
Trainee
Satakshi Weblinks
01.2017 - 05.2017
- Gained hands-on experience in Python programming, covering fundamentals to advanced concepts
- Developed an ATM software project, implementing user authentication, transactions, and error handling
- Worked with data structures, file handling, object-oriented programming (OOP), and database integration
- Explored web development using Python frameworks like Django/Flask (if applicable)
- Strengthened problem-solving skills through coding challenges and real-world applications
Education
ADVANCE DIPLOMA OF INFORMATION AND TECHNOLOGY - Information And Communication Technology
Richmond School of Business
Parramatta, NSW02.2025
INFORMATION TECHNOLOGY
Chitkara University
Punjab, India08.2018
Skills
- Python
- C
- C
- JAVA
- MySQL
- Windows
- Linux
- MAC
- Adobe Acrobat
- Adobe Photoshop
- Sabre GDS
- Microsoft Office
- TCP/IP
- VLANs
- Diagnostics
- Firewalls
- Remote connections
Certification
- Python Certification, Satakashi Weblinks
- Sabre Training Certification, Jet Airways, Concentrix
Residency
Permanent Resident of Australia
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Urdu
Professional Working
Spanish
Elementary
Gujarati
Elementary
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Supporting STEM education initiatives and mentorship programs
Timeline
Independent Contractor
Amazon
01.2024 - Current
Transportation Manager
Gautam Investments
08.2019 - 12.2023
Assistant Manager
PK Forex and Travels
10.2018 - 03.2019
Customer Care Executive
Concentrix
12.2017 - 09.2018
Trainee
Satakshi Weblinks
01.2017 - 05.2017
ADVANCE DIPLOMA OF INFORMATION AND TECHNOLOGY - Information And Communication Technology
Richmond School of Business
INFORMATION TECHNOLOGY
Chitkara University
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