BHARANI KUMAR
Summary
- I am looking to work in a developing sector. I am therefore keen to find a new and suitably challenging role within a market-leading organization. I am an enthusiastic and dedicated person with extensive experience in Australia. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurized working environment. Personal Skills
- Strong Communication skills(Oral & Written) with an understanding of cross cultural communication requirements
- Demonstrated capacity to operate in a teamwork situation within an environment of competing priorities and frequent change
- Quick learner & works with less supervision, organisational skills required meeting deadlines
- Ability to work in a fast paced environment & superior experience of client service environment
- Friendly and reliable nature
- Active Listener and good Communicator Date: (BHARANI KUMAR .KARANAM)
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Bharti Airtel - Marketing Company
Hyderabad, India
08.2012 - 10.2013
- Responsible for the input and maintenance of data within the company database.
- Also worked on processing huge volumes of orders and provide feedback to any enquiries for the same.
- Ensure accuracy and relevancy of all data entered into databases.
- Sorting and processing invoices from suppliers.
- Highlighting any discrepancies in data to senior managers.
- Good telephone etiquette and redirecting the calls to relevant department.
- Entering sales data, market survey information and personal information into computer databases.
- Review the work of other data entry operators.
- Handling confidential information in line with the firm’s data security protocols.
- Performing data review and clean up processes.
- Cross referencing data to ensure its accuracy and completeness.
- Scanning forms and sorting the information on them.
- Assisting managers with development and maintenance of data graphs and reports.
Office Junior
Max New York - Insurance Company
Hyderabad, India
06.2011 - 05.2012
- Responsible for all ad-hoc office junior duties such as running errands, receiving and dealing customers, petty cash etc.
- Supported senior office staff on all large scale administrative projects.
- Entered, checked and amended records.
- Assisted in testing data entry screens/menus.
- Received and distributed incoming mail and materials.
- Updated customer and client contacts.
- Received and used to seek first level of information of customer to provide the required information at the earliest possible.
- Receive calls with good telephone etiquette and redirecting the calls to relevant departments.
Assistant Manager
EG Fuel Australia
- Assisting the Store Manager in all the store duties like ordering the stock and correctly recieving them.
- Ensuring all the stock is correctly organised as per planograms in the shopfront and neatly arranged at stock room which will make Stocktakes easy to perform.
- Dealing with staff especially Roastering and addressing all the issues they have.
- Inspecting premises for any hazards and doing safety checks regularly.
- Handling customer complaints by following company procedures.
- My other duties includes cash handling procedures, see the store maintains the company expectations all the time.
- Previously done Assistant manager reliefs at North Melbourne( dates) St.
- Helena(dates).
Customer Service Representative
Caltex Australia: Service Station Industry
Melbourne, Australia
02.2018
- Responsible for providing Face to Face and exceptional customer service to every customer.
- Greet customers, take and assemble orders and receive payments.
- First Call Resolution to every customer.
- Serving 400 Customers per day with exceptional customer service.
- Managed inventory and completed relevant paperwork.
- Always achieved Key Performance Indicators.
- Up-Selling and Cross selling Products.
- Highest Level of Adherence.
- Promoting the best offers which ever are in Sale according to planogram.
- Worked according to OHSC Standards.
- Managing 15 to 20 Calls and updating the Store information with Management as well as Stake holders.
- Achieved highest level of Positive Customer Satisfaction and feedback.
- Always stood up to the mark in the Customer Service Industry by reaching the Targets and Mystery Shoppers.
- Management of escalated calls- assist with up to 8-10 customer issues per day.
Education
Bachelor of BUSINESS MANAGEMENT - Marketing and Finance
PYDAH COLLEGE OF MANAGEMENT from Andhra University, Board of Intermediate Education
10th class - undefined
Indian Council of Secondary Education
Skills
- Extensive knowledge and experience of MS Word and Excel
- Type speed 40 words per minute or 8000 keystrokes per hour
- Ability to input both text and numerical data
- Handling confidential information in a professional manner
- Excellent proof reading skills
- Experience of general administration duties
- Ability to multitask and prioritise tasks
- Academic, Safety
- Administrative, Sales
- Ad, Selling
- Assistant manager, Scanning
- Avenue, Telephone etiquette
- BUSINESS ADMINISTRATION, Type
- Cash handling
- Interpersonal Skills
- Client
- Customer Satisfaction
- Customer Service
- Data entry
- Database
- Databases
- English
- Forms
- Graphs
- INFORMATION TECHNOLOGY
- Inventory
- Listening
- Managing
- Mark
- Market
- Materials
- Excel
- Office
- MS Word
- Processes
- Proof reading
- Protocols
- Receiving
- Recieving
Timeline
Customer Service Representative
Caltex Australia: Service Station Industry
02.2018
Administrative Assistant
Bharti Airtel - Marketing Company
08.2012 - 10.2013
Office Junior
Max New York - Insurance Company
06.2011 - 05.2012
Assistant Manager
EG Fuel Australia
Bachelor of BUSINESS MANAGEMENT - Marketing and Finance
PYDAH COLLEGE OF MANAGEMENT from Andhra University, Board of Intermediate Education
10th class - undefined
Indian Council of Secondary Education
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