To be engaged in a position where my education and experience can be usefully applied to the mutual benefit of myself and the employer. I would like to involve myself in all facets of customer service.
Overview
21
21
years of professional experience
Work History
Service Technician
GTK Pty Ltd
07.2022 - 03.2023
Perform post-purchase on-site maintenance on a range of assistive devices, such as standers, power chairs, wheelchairs, and power assists
Actively interact with customers to respond to their needs, carry out routine upkeep, and guarantee that the item is operating at its best
Proactively engage with elderly and disabled clients, addressing queries, performing preventative maintenance, and ensuring optimal device functionality
Exhibit technical competence in problem-solving, accurately identifying problems, and carrying out repairs
Establish a preventative maintenance programme to increase the lifespan and functionality of your equipment
Keep thorough service records and give clients in-depth reports to foster confidence and transparency
Work together with cross-functional teams to exchange ideas and support programmes for ongoing improvement.
Service Technician
AidaCare Pty Ltd
08.2016 - 07.2022
For specialised equipment in aged care institutions, perform on-site preventative maintenance every six and twelve months
Assist with the upkeep of necessary equipment, including pressure-recliner chairs, electric beds, hoists, and weighing chairs
Work together with the personnel of aged care facilities to make sure that the equipment is operating well and is suited to the specific requirements of the elderly
Show technical proficiency in maintaining and troubleshooting a variety of devices essential to senior citizens' well-being
Keep thorough service records to ensure that planned maintenance is followed and to extend the life of your equipment
Build a good rapport with the staff at aged care facilities to help create a welcoming and accommodating service environment.
Setter Operator
Fluro Pacific Pty Ltd
10.2013 - 08.2016
Carried out exact material compositions, guaranteeing precise mixing proportions and quality requirements
Used milling machinery to produce the required material properties
Carried out fluid processes, preserving uniformity in the manufacturing process
Helped with the packing process, guaranteeing the effective and safe packaging of the final goods.
Setter Operator
Fluro Pacific Pty Ltd
11.2011 - 10.2013
Worked in tandem with the engineering team to develop specialised conveyor, machine guide, and gear solutions.
Moulder
Zedlina Foundry Pvt. Ltd
04.2007 - 11.2011
Produced sand moulds of superior quality, fulfilling a 90%–95% quality count, for non-ferrous metals
Carried out dressing procedures, like sandblasting, to help complete castings.
Packer
Hitachi Construction Co. Ltd
04.2006 - 08.2006
Parts of the warehouse are packed and arranged methodically to guarantee effective despatch operations.
Machine Operator
3M Pharmaceuticals
02.2005 - 01.2006
Had a significant impact on the packaging, labelling, and palletizing of tablets as well as bottle labelling in the pharmaceutical manufacturing process
Worked in tandem with the line operator to keep the packaging lines tidy and productive
Actively located and reported production process errors.
Machine Operator
3M Pharmaceuticals
02.2005 - 02.2005
Operated a variety of machinery, temporarily aiding with the manufacturing process.
Machine Operator
Reama Industries
11.2004 - 02.2005
Casually helped with machine operations, demonstrating flexibility and quick learning.
Coiler Operator
Dunlop Bedding
07.2002 - 11.2004
Operated coilers with an emphasis on accuracy and quality assurance
Performed routine maintenance, such as lubrication and oiling, to guarantee the best possible performance from the machine
Kept up production data sheets and offered insightful advice on how to enhance processes.
Machinist Fitter
Adda Tools (Pty) Ltd
02.2002 - 07.2002
Taking part in the machining and fitting processes, helping to produce high-precision tools.
Machinist Fitter
Adda Tools (Pty) Ltd
10.2001 - 12.2001
Demonstrated proficiency in precision machining while employed as a fitter/machinist.
Education
Traineeship
TAFE NSW
Lake Illawarra, NSW
12.2008
Certificate - Autodesk
Autodesk Training Centre
Baroda, India
12.1997
Certificate - Technical Methodologist
Methodist Technical Institute
Baroda, India
12.1995
Skills
Hand tool expertise
Troubleshooting skills
[Type] equipment expertise
Repair Techniques
Analytical Thinking
System Installation
Welding skills
Customer Relationship Management
Client Relationship Management
Problem and Issue Resolution
Customer Relations
Professional and Courteous
Description
To be engaged in a position where my education and experience can be usefully applied to the mutual benefit of myself and the employer. I would like to involve myself in all facets of customer service.