Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Bharat Patel

Rockdale,NSW

Summary

I am a persistent and curious certified Salesforce Administrator with Marketing degree and I have 2 years of experience administering Salesforce Service cloud.


I have passion for all things Salesforce and at Roca Group, I works closely with management, key business contacts, and end-users to create and manage complex workflow rules, data validations and approvals. I am Collaborative administrator supporting personnel in long-term data management,hygiene and storage,Working with integrity, creatively solving problems, and making quick decisions.


I am able to solve problems myself and communicate effectively with my team and I pride myself on taking ownership of challenging problems, maintaining high standards, and assisting my employer in achieving their commercial objectives.


Overview

20
years of professional experience
1
Certification

Work History

Roca Group

Salesforce Administrator
11.2019 - Current

Job overview


  • Administered, supported and monitored databases by proactively resolving database issues and maintaining clean data base.
  • Collaborated with various objects like Accounts, Contacts, Cases, Reports, and Dashboards.
  • Create New Field and Developed various Custom Objects, and Tabs.
  • Created data migration and integration using Apex Data Loader and Data Import Wizards.
  • Developed and configured various Custom Reports for different user profiles based on the need in the organization.
  • Developed and deployed workflows and approval processes
  • Responsible for monitoring usage, performing administrative tasks, ensuring Data Integrity, and working with commercial operations management to identify additional opportunities to productively integrate into ongoing business activities.
  • Interacted with the premium tech support team on a regular basis.
  • Interacted with various business team members to gather the requirements and documented the requirements.


Roca Group
Sydney, NSW

SAP / Logistic Administrator
10.2016 - 04.2019

Job overview

  • Created and maintained the documentation for data integrity processes.
  • Doubled order processing,reduced costs by restructuring order processing procedure.
  • Improved proper steps and procedures for customer routing instructions to deceased the charge backs to it lowest.
  • Offered friendly and efficient service to customer service team, handled challenging situations with ease.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Key Achievements

  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Improved operations through consistent hard work and dedication.


Club Coffee
Auckland, Auckland

Café Administrator
06.2008 - 01.2016

Job overview

  • Devised processes to boost long-term business success and increase profit levels.
  • Set organizational mission, business vision and employee expectations for Cafe Bergerac.
  • Maintain a clean, organized and prepared store environment, adhering to all health, safety and sanitation guidelines.
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.

Key Achievements

  • Developed and launched loss-prevention program, reducing theft 95%.
  • Streamlined Daily operations and budgeted effectively to decrease spending 15%.


Foodtown
Auckland, Auckland

Assistant Grocery Manager
08.2003 - 10.2008

Job overview

  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.

Key Achievements

  • Managed team of 10 staff in Grocery department,Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.


Education

Newport University
USA

MBA from Marketing
12.1998

Sardar Patel University
India

Bachelor of Science from Mathematics
12.1992

Skills

Have high quality mathematical skills and technical Skills

Can clearly communicate complex technical processes to non-technical stakeholders

Experience of taking care of internal and external customers

Ability to see the big picture, as well as understand the smaller details

Qualifications in mathematics, and Marketing

Personal

Good sense of humor and able to take a joke

Value diversity and treating others with respect

Certification

  • ADM 201- Certified Salesforce Administrator


Timeline

Salesforce Administrator

Roca Group
11.2019 - Current

SAP / Logistic Administrator

Roca Group
10.2016 - 04.2019

Café Administrator

Club Coffee
06.2008 - 01.2016

Assistant Grocery Manager

Foodtown
08.2003 - 10.2008

Newport University

MBA from Marketing

Sardar Patel University

Bachelor of Science from Mathematics
Bharat Patel