Summary
Overview
Work History
Education
Skills
Timeline
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Bharath Bijjala

Canberra,ACT

Summary

Dynamic sales and customer service professional with over 6 years of experience in retail operations and team leadership. Skilled in driving customer satisfaction and sales growth through strategic initiatives and effective team management. Eager to apply strong relationship-building abilities and operational expertise to contribute to overall business success.

Overview

14
14
years of professional experience

Work History

Cluster Manager

Prouds Jewellers
Canberra, ACT
10.2021 - Current
  • Led daily store operations, focusing on delivering exceptional customer service and handling cash efficiently.
  • Developed and executed promotional events, increasing customer engagement and driving a 13% increase in sales.
  • Set and communicated biweekly sales targets, providing one-on-one coaching that resulted in a 25% improvement in customer interaction quality.
  • Designed training materials that empowered staff to resolve customer issues effectively, reducing resolution time by 30%.
  • Prepared monthly reports on sales performance and customer feedback, facilitating strategic improvements that enhanced satisfaction and loyalty.
  • Fostered strong client relationships, converting 21% of complaints into repeat business, thereby strengthening customer loyalty.

Department Manager

IKEA
Canberra, ACT
11.2018 - 10.2021
  • Managed a diverse team of 20, driving a 91% customer satisfaction rate through comprehensive training and development.
  • Enhanced service delivery by streamlining processes, resulting in a 10% reduction in processing time and improved customer interactions.
  • Collaborated with cross-functional teams to identify and implement sales strategies that led to a 20% increase in upselling success.

Junior Administrative Assistant

Bolton Clarke
Toowoomba, QLD
10.2016 - 10.2018
  • Managed payroll and rostering for over 80 staff members, ensuring accuracy and compliance with regulatory requirements, which enhanced operational efficiency.
  • Developed and maintained a comprehensive filing system for patient records and administrative documents, ensuring quick access and improving data retrieval efficiency by 20%.
  • Collaborated with cross-functional teams to organize staff training sessions and workshops, contributing to a 20% improvement in team performance and service delivery.

Client Service Manager

Progressive Media Group
Hyderbad, TG, India
09.2010 - 08.2016
  • Led a team of 20 to achieve a 30% increase in sales by enhancing customer service protocols and training staff, resulting in a 20% reduction in client complaints and improved overall client satisfaction.

Education

Certificate IV - Business Management

Indus Institute
Canberra, ACT
01-2021

Masters - Business Management

University of Southern Queensland
Toowoomba, QLD
10-2018

Bachelor of Science - Computer And Information Sciences

JNTU
Hyderabad
07-2010

Skills

  • Customer Service Excellence: Proven ability to build strong relationships and resolve issues effectively
  • Sales Strategy Development: Expertise in creating initiatives that drive measurable sales growth
  • Team Leadership: Skilled in training and motivating teams to achieve high performance
  • Performance Analysis: Proficient in analyzing sales data to drive improvements

Timeline

Cluster Manager

Prouds Jewellers
10.2021 - Current

Department Manager

IKEA
11.2018 - 10.2021

Junior Administrative Assistant

Bolton Clarke
10.2016 - 10.2018

Client Service Manager

Progressive Media Group
09.2010 - 08.2016

Certificate IV - Business Management

Indus Institute

Masters - Business Management

University of Southern Queensland

Bachelor of Science - Computer And Information Sciences

JNTU

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Bharath Bijjala