Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bharath Devarapalli

Mount Gravatt

Summary

Performance-driven Store Manager drives consistent growth with strategic operations management. Trains and mentors' management team and recruits top associates to deliver award-winning service. Knowledge of inventory management and merchandising practices.

Overview

5
5
years of professional experience

Work History

Store Manager

Liberty
07.2023 - Current
  • Daily operations of the store with excellent customer service
  • Making sure coffee area is clean.
  • Upselling and Cross Selling.
  • Making sure all equipment's are entered into log twice and all equipment's are working.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Completed point of sale opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reported issues to higher management with detail.
  • Assisted in recruiting, hiring, and training of team members.
  • Ordering stock and checking deliveries as per invoice.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Interacted well with customers to build connections and nurture relationships.
  • BAS WORK.
  • Rostering of staff based on their availability.
  • Assisted with Payroll for staff.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Preparation of Sandwich's when the main chef is absent.
  • Handling Food safety.
  • preparation of Hot Food all day and maintained in hot cabinet.
  • Changing oils and regularly checking oil levels and quality of oil
  • Assisted with hiring, training and mentoring new staff members.
  • Prepared Burgers and Breakfast according to the Menu and Orders.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Manager

United
01.2022 - 06.2023
  • Safe Food Handling
  • Provided customer service within busy and high-pressure sales environment
  • Completed all United standard Tasks and used to check and fill daily and weekly checks
  • Supported CA in training new personnel to ensure high customer service standards are maintained
  • Checked customer identification for food, cigarette, and drinks
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
  • Managed daily operations such as sales, inventory and staff
  • Worked towards targets that include fuel volume, shop sales, safety, -Up selling and Cross selling -Contribute to all aspects of store including serving customers.
  • Cooked Pies with United Procedure and maintained pie as per United Procedures.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Pies cooking as per United procedures and maintaining the pies as per guidelines.
  • Assisted in orders for suppliers.
  • Filling stock and dusting stock.
  • Rostering staff as per their availability.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Assistant Manager

Caltex (Ampol) With Food
01.2020 - 12.2021
  • Established team priorities, maintained schedules and monitored performance
  • Preparation of Hot Food .
  • Preparation of Breakfast and Lunch.
  • Ordering of stock.
  • Upselling and Cross Selling.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Defined clear targets and objectives and communicated to other team members
  • Safe Food Handling
  • Completed all United standard Tasks and used to check and fill daily and weekly checks
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
  • Established team priorities, maintained schedules, and monitored performance
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Defined clear targets and objectives and communicated to other team members
  • Safe Food Handling
  • Completed all United standard Tasks and used to check and fill daily and weekly checks
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
  • Up selling and Cross selling
  • Undertook merchandising and rotation of stock, so that site presentation standards are always met
  • Pies cooking and following shelf life of pies and quality of pies
  • Donuts, Muffins and cookies Thawing with following food safety.

Console Operator

Caltex (Ampol) With Food
12.2018 - 12.2019
  • Maintained strong knowledge of all available products and services
  • Collected cash payments and processed credit card transactions
  • Assisted with customer queries in-store and by phone
  • Kept store clean, tidy, and free from hazards
  • Located requested items from racks or storage areas
  • Minimized store thefts through strategic monitoring and customer observation
  • Secured consistent customer sales with knowledgeable, friendly support
  • Replenished supplies by monitoring and sourcing inventory.

Education

Diploma of Hospitality and Management -

Newton College
Brisbane, Queensland
04.2023

Certificate IV in Commercial Cookery -

Newton College
Brisbane, Queensland
04.2023

Certificate III in Commercial Cookery -

Newton College
Brisbane, Queensland
04.2023

Skills

  • Interpersonal Skills
  • Store Displays
  • Multi-Tasking
  • Staff Management
  • Employee Motivation
  • Team Leadership
  • Time Management
  • Budgeting and Cost Control

Timeline

Store Manager

Liberty
07.2023 - Current

Assistant Manager

United
01.2022 - 06.2023

Assistant Manager

Caltex (Ampol) With Food
01.2020 - 12.2021

Console Operator

Caltex (Ampol) With Food
12.2018 - 12.2019

Diploma of Hospitality and Management -

Newton College

Certificate IV in Commercial Cookery -

Newton College

Certificate III in Commercial Cookery -

Newton College

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Bharath Devarapalli