Bharathi Balu
Cloverdale,WA
Overview
17
17
years of professional experience
Work History
Branch Manager
Raffles Academia
Coimbatore, Singanallur , India
01.2017 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
HR Manage
VGM Hospitals , Trichy Road , Singanallur,Coimbato
India
05.2009 - 05.2012
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Used technologically relevant digital systems to manage payroll and benefits programs.
Business HR Manager
To Prestige
Poucherry , India
04.2007 - 06.2008
- Streamlined HR processes for increased efficiency and improved employee satisfaction.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Managed successful performance review process, ensuring timely feedback and goal setting for all employees.
- Developed succession planning strategies to prepare the organization for future growth opportunities.
- Implemented talent management strategies to identify high-potential employees for leadership development opportunities.
- Facilitated conflict resolution between employees, promoting a positive work environment built on mutual respect and understanding.
- Collaborated with executive team to align HR initiatives with overall business strategy.
- Oversaw payroll processing, ensuring accuracy while adhering to strict deadlines each pay period.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims for all employees.
- Motivated employees through special events and incentive programs.
Education
MPhil - Social Psychology
PSG COLLEGE OF TECHNOLOGY
Coimbatore, Tamilnadu, India.06.2010
MBA - Human Resources Management
PSG COLLEGE OF TECHNOLOGY
Coimbatore, Tamilnadu, India.06.2006
MSC COMPUTER SCIENCE - Computer Science
PSG COLLEGE OF TECHNOLOGY
Coimbatore, Tamilnadu, India.06.2002
BSC Computer Science - Computer Science
PSG COLLEGE OF TECHNOLOGY
Coimbatore, Tamilnadu, India06.1999
12th - 1st Group
GKD Matriculation
Coimbatore, India.06.1996
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Strong team-builder
- Decision-Making
- Cash Handling
- Training and Development
- Interviewing and Hiring
Additional Information
I completed my NABH training for hospitals And insurance handling.
Before Covid we are running a Singapore English program for kids more over 4 yrs ,
I am an Bharatanatyam Dancer and yoga trainer
Languages
Malayalam, Telugu , Tamil, English.
Limited Working
Tamil English
Elementary
Timeline
Branch Manager
Raffles Academia
01.2017 - Current
HR Manage
VGM Hospitals , Trichy Road , Singanallur,Coimbato
05.2009 - 05.2012
Business HR Manager
To Prestige
04.2007 - 06.2008
MPhil - Social Psychology
PSG COLLEGE OF TECHNOLOGY
MBA - Human Resources Management
PSG COLLEGE OF TECHNOLOGY
MSC COMPUTER SCIENCE - Computer Science
PSG COLLEGE OF TECHNOLOGY
BSC Computer Science - Computer Science
PSG COLLEGE OF TECHNOLOGY
12th - 1st Group
GKD Matriculation