BHARAT SAI SUSHEEL TIRUNAGARI

Technically adept Level 3 IT Support Technician with 1+ years of success delivering reliable solutions across Citrix, VMware, AD, SCCM, Intune, & cloud technologies. Proven track record of resolving critical issues for 68+ Aged Care facilities through advanced troubleshooting, user support, & vendor collaboration. Actively pursuing CCNA to fuel continuous learning. Seeking a challenging Level 3 role to independently diagnose and resolve complex IT problems, drive service improvement, and contribute to a dynamic team.

• Systems Administrator: Managed MS Exchange, Active Directory, Webex, NEC PABX, and implemented Papercut for improved print management and security.
• Asset Management: Ensured security, compliance, and availability of hardware and software assets for employees and residents.
• Microsoft Expertise: Managed MS Exchange, Active Directory, and deployed software/OS using Tanium and SCCM with an emphasis on security and performance.
• Vendor Liaison: Worked with Tiecom, Telstra Purple, Optus, and Ricoh to resolve user issues and streamline technical support.

• Microsoft: Fundamentals MS-900
• Amazon: AWS Cloud Practitioner
• JobSkillShare.com (In Progress)- Course Expected Completion of Course: June -2024

Set up and managed a comprehensive home lab environment to enhance technical skills and hands-on experience in IT support and troubleshooting. Leveraged virtualization technologies and networking concepts to simulate real-world scenarios.

Virtual Machine Configuration and Management:

- Created, configured, and managed virtual machines using platforms such as VMware and VirtualBox.

- Installed various operating systems (Windows, Linux distributions) in virtual environments for testing and experimentation.

- Employed snapshots and cloning techniques to maintain stable baseline configurations.

User Account Management:

- Utilized administrative privileges to create, modify, and delete user accounts on Windows and Linux systems.

- Demonstrated expertise in password reset procedures, access control, and user permissions management.

Software Installation and Testing:

- Installed and tested a variety of software applications and utilities on virtual machines to evaluate compatibility and performance.

- Gained proficiency in software deployment methods, updates, and compatibility troubleshooting.

Excellent Interpersonal Skills: During my 1 year of tenure as an IT Support Technician at MSP, I consistently showcased excellent interpersonal skills. By actively listening to diverse clients, empathizing with their concerns, and offering user-friendly technical solutions, I fostered strong relationships that contributed to client satisfaction., Adaptability: My adaptability shines through in my seamless transitions between various technical domains as an IT Support Technician. Embracing the fast-paced nature of the role, I rapidly acquired and applied new skills, demonstrating a keen willingness to embrace change and excel in unfamiliar areas., Strategic Problem-Solving: Throughout my IT Support Technician role, I consistently displayed strategic problem-solving prowess. Rapidly resolving complex issues like network disruptions by identifying root causes, devising comprehensive solutions, and implementing preventive measures underscored my ability to enhance operational efficiency., Effective Communication: Proficiency in effective communication defined my tenure as an IT Support Technician. Converting intricate technical concepts into accessible explanations for clients bridged the gap between tech terminology and understanding. This skill not only eased interactions but also cultivated trust and rapport with clients., These well-honed soft skills collectively underscore my readiness to contribute effectively to collaborative and dynamic environments valuing relationships, adaptability, strategic thinking, and clear communication.