Bhargav Srinivasa
U 14 Amber Street,Emerald,Queensland
Summary
Dynamic manager with a proven track record at Pizza Hut, excelling in customer service and team leadership. Achieved high audit results through strict compliance with food safety standards while driving sales through effective promotional campaigns. Skilled in decision-making and time management, consistently enhancing operational efficiency and team performance.
Overview
6
6
years of professional experience
Work History
Manager
Pizza Hut
63 Hospital Road, Emerald
12.2024 - Current
- Managed the day-to-day operations of a busy Pizza Hut restaurant, ensuring smooth service across dine-in, takeaway, and delivery.
- Supervised a team of team members and delivery drivers, providing training, support, and regular feedback to maintain strong performance and team morale.
- Delivered high standards of customer service, responded to complaints effectively, and created a positive dining experience for all customers.
- Handled staff recruitment, onboarding, and rostering, ensuring adequate coverage during peak times while keeping labor costs in line with targets.
- Monitored stock levels, placed orders, and ensured availability of core products while reducing waste and managing inventory costs.
- Maintained cleanliness, hygiene, and safety standards in line with both company policies and local health regulations.
- Managed end-of-day procedures including cash handling, banking, and reporting using POS systems.
- Worked closely with area managers to meet sales goals, implement local marketing promotions, and improve store performance.
- Regularly reviewed store KPIs such as sales, food cost, labor efficiency, and customer satisfaction to identify opportunities for improvement.
Manager /fill Time
Burrito Bar
Shop 9/73 Blackstone Road ,silkstone
09.2022 - 09.2024
- Managed full operational control of a fast-paced food service outlet, including staffing, customer service, inventory, and compliance.
- Delivered exceptional customer experiences by maintaining fast, friendly, and efficient service standards.
- Handled staff recruitment, onboarding, training, performance reviews, and shift scheduling.
- Monitored stock levels, coordinated with suppliers, and minimized food waste through efficient ordering and usage tracking.
- Conducted daily cash reconciliation, POS reporting, and end-of-day financial processes.
- Implemented promotional campaigns and menu changes to drive sales and encourage upselling.
- Ensured compliance with all food safety, hygiene, and occupational health regulations, achieving consistently high audit results.
- Analyzed store performance data (sales, labor costs, food cost ratios) to identify trends and implement process improvements.
Manager /part Time
Burrito Bar
Shop 9/73 Blackstone Road,silkstone
11.2021 - 08.2022
- Monitored inventory and supply levels, placed stock orders, and coordinated with food and beverage suppliers to maintain consistent ingredient availability.
- Developed and implemented rosters, ensuring appropriate staffing levels during peak and off-peak periods.
- Oversaw point-of-sale (POS) operations, conducted daily cash handling and reconciliation, and ensured financial procedures were followed accurately.
- Maintained high standards of food safety, cleanliness, and occupational health and safety in accordance with local regulations.
- Handled customer inquiries and complaints professionally, promoting repeat business and positive reviews.
- Contributed to marketing initiatives, promotions, and menu adjustments to drive sales and customer engagement.
- Analyzed sales reports and performance metrics to support decision-making, improve operational efficiency, and meet financial targets.
Customer Service
Burrito Bar
Shop 9/73 Blackstone Road,silkstone
12.2019 - 11.2021
- Supported team with customer service issues, voids and returns.
- Analyzed customer feedback and provided solutions to improve customer service.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Supported customer service, providing informational resources regarding promotions and sales.
Kitchen Hand
Burrito Bar
Shop No 9/73 Blackstone Road Silkstone
07.2019 - 12.2019
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Master Of Professional Accounting -
Holmes Institute
Gold Coast, QLD03.2022
Master Of Business Administration -
Holmes Institute
Gold Coast, QLD03.2022
Bachelor Of Technology - Mechanical Engineering
Swarna Barathi Institute of Science And Technology
India05.2018
Board Of Intermediate Education -
Sri C.v Raman Junior College
India05.2013
Board Of Secondary Education -
Century High School
India04.2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Telugu
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Manager
Pizza Hut
12.2024 - Current
Manager /fill Time
Burrito Bar
09.2022 - 09.2024
Manager /part Time
Burrito Bar
11.2021 - 08.2022
Customer Service
Burrito Bar
12.2019 - 11.2021
Kitchen Hand
Burrito Bar
07.2019 - 12.2019
Master Of Professional Accounting -
Holmes Institute
Master Of Business Administration -
Holmes Institute
Bachelor Of Technology - Mechanical Engineering
Swarna Barathi Institute of Science And Technology
Board Of Intermediate Education -
Sri C.v Raman Junior College
Board Of Secondary Education -
Century High School