Bhargavi Katti

· Supporting basic security compliance documentation and guidance

· Assisting with secure design considerations for the mobile application

· Reviewing website content for security and compliance risks

· Providing cybersecurity advice for tools and APIs in use

· Helping develop or improve basic security awareness materials

· Recommending best practices in secure coding and data protection

· Supporting internal understanding of privacy and risk obligations

· Deliver and assess training in ICT and Cybersecurity aligned with competency-based methods.

· Support adult learners via digital platforms and in-person sessions.

· Maintain compliance and training documentation as per RTO standards.

· Work collaboratively with colleagues to improve delivery models.

• Successfully completed Certificate IV in Training & Assessment (TAE40122), demonstrating expertise in training delivery and assessment.
• Knowledgeable in course design, adult learning principles, and competency-based assessments.
• Can provide training in IT and cybersecurity domains.

• Managed Priority 1 and Priority 2 IT incidents/ events logged by HPE customers with specialized service levels, ensuring rapid resolution and minimal business disruption.
• Collaborated with teams to analyze incidents, identify risks, and improve response strategies.
• Provided technical consultation and incident reports, ensuring compliance with ITIL best practices.
• Developed process improvement solutions to enhance incident response and IT operations.
• Successfully resolved technical issues (hardware and software) by driving the relevant teams involved in the incident lifecycle and minimized the impact to customers.
• Responded to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
• Proactively assisted internal or external businesses and end users to avoid or reduce problem occurrence.
• Reviewed and resolved complex business issues.

• Completed Cyber@ANZ Virtual Internship, gaining exposure to social engineering, digital forensics, security best practices and security threat analysis.
• Worked on investigative tasks related to user access and security threats.

• Assisted in IT administration, Business Analysis and web designing tasks.
• Conducted Stakeholder meetings to gather requirements
• Assisted support tasks, gaining hands-on experience in system management.

• Managed and resolved IT service incidents, ensuring compliance with SLA timelines.
• Collaborated with technical teams to resolve access and authorization issues.
• Developed an understanding of identity governance concepts while handling user access-related issues.
• Conducted Root Cause Analysis (RCA) and provided insights for service improvement.
• Prepared detailed incident reports and process improvement documentation.
• Led conference calls with stakeholders, ensuring smooth incident resolution
• Prepared daily high IMPACT reports maintained and tracked Incident and change request status reports.
• Conducted meetings to discuss resolution strategies and keep the higher-level management updated on status reports.

• Provided technical support for the entire range of Microsoft products encompassing the dimension line for Microsoft Full Time Employees and vendors, including troubleshooting authentication and network issues.
• Assisted users in resolving IT access and security-related problems.
• Assisted customers in configuring email, managing shared resources, and network setup.
• Worked as a backup SME several times in course of the job.

• Managed customer service requests and product key generation for Microsoft.
• Provided basic support for authentication and login issues.
• Conducted training sessions on customer communication and support quality
• Participated in quality and improvement sessions during six sigma activity sessions.