Bhargavi Vanapalli
WILLIAMSLANDING
Summary
Dynamic professional with a proven track record at MUFG, excelling in customer service and technical support. Adept at streamlining operations and enhancing team collaboration, I successfully managed project timelines and budgets while fostering strong vendor relationships. Proficient in data entry and network administration, I deliver impactful solutions that drive efficiency.
Overview
8
8
years of professional experience
Work History
Administrator
MUFG
05.2025 - Current
- Maintained personnel records and updated internal databases to support document management.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Customer Service Representative
Subway
03.2023 - 04.2025
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
Junior Software Engineer
Tech Mahindra
07.2019 - 02.2023
- Collaborated with team to analyze system solutions based on client requirements.
- Contributed to daily scrum meetings with team updates.
- Inspected equipment, assessed functionality, and optimized controls.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Documented customer requirements and project plans.
Software Trainee
Perigon Technologie
09.2017 - 06.2019
- Shadowed team members to learn new tasks and how to appropriately handle technical issues.
- Worked closely with peers to identify issues and provide suitable resolutions.
- Verified product success through collaborating with stakeholders and product owners and estimating accurate project deliverability timeframes.
- Developed reports using SQL server reporting services.
Education
Master of Science - Information And Communication Technology
La Trobe University
Melbourne, VIC12-2024
Skills
- Customer service
- Help desk tickets
- Executive support
- Technical support
- Network administration
- Data entry
- Team collaboration
- Multi-line phone systems
Timeline
Administrator
MUFG
05.2025 - Current
Customer Service Representative
Subway
03.2023 - 04.2025
Junior Software Engineer
Tech Mahindra
07.2019 - 02.2023
Software Trainee
Perigon Technologie
09.2017 - 06.2019
Master of Science - Information And Communication Technology
La Trobe University
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