Summary
Overview
Work History
Education
Skills
Timeline
Generic

BHARTI THAKUR

Pimpama

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

7
7
years of professional experience

Work History

Store Manager

7-eleven
08.2016 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.

Aged Care Worker

Aged Care Placement
09.2016 - 11.2016
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Education

7 ELEVEN FRANCHISEE TRAINING
04.2020

No Degree - CERTIFICATE 3RD

IMAGINE EDUCATION AUSTRALIA PTY LTD
Southport, QLD
11.2016

Skills

  • Cash Register Systems
  • Program Implementation
  • Bagging Items
  • Retail Inventory Management
  • Trend Tracking
  • Revenue Growth
  • Cash Counting
  • POS Inventory System Operation
  • Customer Service
  • Employee Motivation
  • Operations Oversight
  • Customer Service Process Improvement
  • Compliance Requirements
  • Process Improvement
  • Planogram Execution
  • Forklift Safety

Timeline

Aged Care Worker

Aged Care Placement
09.2016 - 11.2016

Store Manager

7-eleven
08.2016 - Current

7 ELEVEN FRANCHISEE TRAINING

No Degree - CERTIFICATE 3RD

IMAGINE EDUCATION AUSTRALIA PTY LTD

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