Bhashini Hallinna Lokuge
Thornton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Member Service Officer
Newcastle Permanent Building Society
03.2023 - Current
- Maintained customer records by updating account information.
- Answered calls per day relating to customer and member products and services.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Senior Banking Associate
National Development Bank
09.2018 - 04.2022
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Banking Assistant
Union Bank Of Colombo PLC
01.2015 - 08.2018
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Developed and maintained databases to store customer information.
- Secured and protected data from unauthorized access by complying with security protocols.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
- Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
MBA - Business Management
University of West of England
UK09.2021
High School Diploma -
Institute of Banking Sri Lanka
Sri Lanka09.2018
No Degree - Information Tachnology
University Of Colombo
Sri Lanka2016
Skills
- Maintains Confidentiality
- Professional and Mature
- Word Processing
- Data Accuracy
- Document Processing
- Customer Service-Oriented
- Administrative Support
- Customer Retention
Timeline
Member Service Officer
Newcastle Permanent Building Society
03.2023 - Current
Senior Banking Associate
National Development Bank
09.2018 - 04.2022
Banking Assistant
Union Bank Of Colombo PLC
01.2015 - 08.2018
MBA - Business Management
University of West of England
High School Diploma -
Institute of Banking Sri Lanka
No Degree - Information Tachnology
University Of Colombo
Similar Profiles
Martha Ingledew BSC HonsMartha Ingledew BSC Hons
Customer Services Advisor at Newcastle Building SocietyCustomer Services Advisor at Newcastle Building Society
Ebruphiyor AghahowaEbruphiyor Aghahowa
Customer Service Advisor at Newcastle Building SocietyCustomer Service Advisor at Newcastle Building Society
Owen SawyerOwen Sawyer
Finance Work Experience at Newcastle Building SocietyFinance Work Experience at Newcastle Building Society
Jessica HaywardJessica Hayward
Cafe Manager at Foolish Craig's TooCafe Manager at Foolish Craig's Too
Cortney SpencerCortney Spencer
Assistant Dive Coach at Adams 12 5 Star SchoolsAssistant Dive Coach at Adams 12 5 Star Schools