Summary
Overview
Work History
Education
Skills
References
Timeline
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BHASHINI KULARATHNA

BHASHINI KULARATHNA

Melbourne,VIC

Summary

A youthful, yet dedicated, hard worker who has had experience in the hospitality industry and customer service, who is searching for a stable part time job, while studying. Personal goals are to expand my knowledge, hone my skills and gain experience while providing outstanding customer care service and excellent team-working skills.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
07.2023 - 11.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

International Student Counsellor

VENUS EDUCATION CONSULTANTS
12.2022 - 06.2023
  • Enhanced international student satisfaction by providing personalized counseling and support services.
  • Developed strong relationships with prospective students through consistent communication and outreach efforts.
  • Streamlined the admission process for international students by implementing efficient procedures and documentation requirements.
  • Assisted in increasing enrollment numbers by actively recruiting highly qualified international candidates.

Front Office Receptionist

GOLDI SANDS HOTEL
05.2022 - 11.2022
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Identified visitors' needs to offer solutions and information.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Bachelor of Science - Architectural And Building Technology

Melbourne Polytechnic
Preston, VIC
07.2026

G.C.E.ADVANCED LEVEL - Physical Sciences

DE MAZENOD COLLEGE
SRI LANKA
10.2022

G.C.E ORDINARY LEVEL -

HARISCHANDRA COLLEGE
SRI LANKA
03.2019

Skills

  • Customer Engagement
  • Telephone Etiquette
  • Verbal and Written Communication
  • Time Management
  • Hospitality Service Expertise
  • Problem-Solving
  • Crew Leadership
  • Teamwork and Collaboration
  • Cash Handling

References

Available upon request.

Timeline

Crew Member

McDonald's
07.2023 - 11.2023

International Student Counsellor

VENUS EDUCATION CONSULTANTS
12.2022 - 06.2023

Front Office Receptionist

GOLDI SANDS HOTEL
05.2022 - 11.2022

Bachelor of Science - Architectural And Building Technology

Melbourne Polytechnic

G.C.E.ADVANCED LEVEL - Physical Sciences

DE MAZENOD COLLEGE

G.C.E ORDINARY LEVEL -

HARISCHANDRA COLLEGE

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