BHASKER REDDY THUMMA
BENDIGO,VICTORIA
Summary
Experienced Systems Administrator with 4 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
6
6
years of professional experience
Work History
System Administrator
TCS Brigade Bhuwalka Icon
07.2022 - 06.2023
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Completed reports detailing network and systems performance and downtime issues.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Implemented corrective plans of action for network availability and latency.
- Served as subject matter expert on proposed technology purchases.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Attended meetings to deliver status reports to key stakeholders.
- Integrated and updated software products to boost system compatibility.
- Adopted cost-effective, useful solutions to implement into current systems.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Technical Support Engineer
BGR Mining Limited
06.2017 - 10.2019
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Maintained response times to support business continuity.
- Served as primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Updated and maintained current customer support database.
- Designed tailored engineering solutions for customers based upon key requirements.
- Solve the vehicle related issues(mechanical and Electrical).
- Point of contact to customers and provided an efficient customer service to them.
Education
Master of Science - MSC Engineering Management
Portsmouth University
London08.2021
Skills
- IT Project Management
- Leadership skills
- Excellent Communication Interpersonal Skills
- Negotiation Skills
- Mainframe Operations
- Management Skills
Timeline
System Administrator
TCS Brigade Bhuwalka Icon
07.2022 - 06.2023
Technical Support Engineer
BGR Mining Limited
06.2017 - 10.2019
Master of Science - MSC Engineering Management
Portsmouth University
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