
Motivated and analytical IT and Business Analytics professional with a Master’s degree in Business Information Systems from Swinburne University of Technology, supported by hands-on experience in business development, customer service, and CRM systems. Skilled in leveraging data to inform business decisions, optimise processes, and enhance customer engagement, with proficiency in tools like SQL, Python, and Power BI. Demonstrated success in both corporate and educational sectors, applying a data-driven approach to solve real-world business challenges while delivering measurable outcomes. Passionate about using technology and analytics to support strategic goals and continuous improvement in dynamic business environments.