Bhavana Subhash

- Supervised car park operations : Managed the entire car park area, ensuring smooth operations and adherence to protocols.
- Conducted regular inspections: Took rounds to monitor the facility, checking for any issues and ensuring all areas were well-maintained.
- Enforced uniform compliance: Ensured all car park attendants were in proper uniform and adhered to dress code standards.
- Coordinated team efforts: Led and coordinated a team of attendants, making sure everyone was on time and effectively contributing to operational success.
- Maintained full staffing levels: Ensured all car park attendants were present and available, minimizing any potential disruptions to service.

• Directed customers to appropriate departments and encouraged app usage for streamlined assistance.
• Met KPIs by effectively deflecting messages to the app and providing rapport-building support.
• Utilized Microsoft applications to enhance service delivery and efficiency.
• Achieved individual and team targets, exceeding 50% of goals within a 30% threshold.
• Managed complaints, feedback, and escalations, ensuring swift resolution of disputes.
• Thrived in a fast-paced environment, handling high call volumes with clarity and efficiency.
• Utilized strong communication skills to engage with customers and stakeholders, ensuring clear understanding and resolution of issues.

• Provided attentive assistance to customer inquiries regarding missing or damaged items, refund processes, and credit refunds.
• Utilized software to locate shipments, track orders, and ensure timely delivery.
• Assigned deliveries, created orders, and processed credit refunds using CSR software.
• Responded promptly to emails and messages, addressing customer inquiries and achieving resolutions.
• Acted as th first point of escalation for complaints and application process issues, ensuring timely resolution and adherence to compliance requirements.
• Collaborated effectively with cross-functional teams to meet departmental KPI targets and ensure exceptional service delivery.
• Managed customer follow-ups and inquiries, meeting and exceeding service level agreements (SLAs) and quality targets.