Bhavesh Bhandurge

Executive Leadership | Business Development | Service Delivery | CxO Engagement (ANZ & Pacific)

Member of the Executive Leadership Team of TCTS, serving as a trusted advisor and key stakeholder in shaping regional business strategy, investment priorities, and growth roadmap across ANZ and Pacific Islands.

Provided end-to-end Business Growth and Service Delivery leadership for all TCTS customers in Australia, New Zealand, and Pacific Islands, driving sustained revenue growth, improving customer retention, and elevating overall customer experience.

Led and closed all major managed services deals across India, ANZ, and Pacific, owning the complete lifecycle from opportunity identification, solutioning, commercial structuring, negotiations, and executive sign-off through to transition and steady-state delivery.

Drove consistent 35% year-on-year revenue growth over three consecutive years, while expanding the regional client base from 1 to 6 strategic accounts within 24 months.

Secured contracts exceeding AUD 100M+ within the first 18 months of establishing the Australia regional office, followed by two additional large-scale strategic wins over the subsequent two years as operations knowing expanded into New Zealand and Pacific Islands.

Established and deepened CxO-level relationships with key customers through structured Quarterly Business Reviews (QBRs), joint planning forums, and executive steering committees, positioning TCTS as a long-term transformation partner rather than a vendor.

Actively contributed to client CapEx and OpEx strategy discussions, collaborating with executive leadership teams to align technology investments, operational efficiency goals, and long-term network and services transformation roadmaps.

Identified, targeted, and grew diverse business segments including Telecommunications Service Providers, Enterprises, Data Centres, Infrastructure Providers, MVNOs, and Government & Public Sector Enterprises, significantly broadening the regional revenue mix.

Spearheaded brand management, market positioning, and regional marketing initiatives, strengthening brand visibility, credibility, and executive mindshare across ANZ and Pacific markets.

Oversaw select strategic programs and high-value engagements across the full project lifecycle, introducing innovative delivery models, transformation programs, and competitive commercial frameworks to improve win rates and margins.

Conceptualized and implemented a market-segment-driven operating model, improving efficiency across sales execution, solutioning, training, and customer support functions.

• Led strategic initiatives to enhance operational efficiency and customer satisfaction.
• Developed and implemented comprehensive business strategies aligned with corporate goals.
• Oversaw cross-functional teams to drive project execution and deliver service excellence.
• Cultivated partnerships with key stakeholders to expand market presence and drive growth.
• Analyzed market trends to inform product development and competitive positioning strategies.
• Spearheaded change management efforts, streamlining processes across multiple departments.
• Mentored junior staff, fostering a culture of continuous improvement and professional development.
• Executed risk management frameworks to mitigate potential business disruptions effectively.
• Expanded market reach by identifying and pursuing new business opportunities.
• Analyzed financial data to identify trends, inform decision-making processes, and optimize resource allocation for maximum profitability.
• Negotiated favorable contracts with vendors, reducing operational costs and fostering long-term partnerships.
• Developed and implemented successful strategies for building company sales.
• Oversaw product development from conception through launch while maintaining quality standards and meeting customer expectations.
• Launched new products or services that contributed significantly to the company''s bottom line while maintaining a strong competitive edge.
• Developed high-performing team members through effective coaching, mentoring, and performance evaluations.
• Built and strengthened relationships with industry partners to drive growth.
• Managed budgets, forecasting financial needs, and ensuring fiscal responsibility across all departments.
• Established and managed monthly, quarterly and yearly sales plans.
• Streamlined operations for cost reduction through process optimization and efficiency improvements.
• Improved risk management processes which enhanced the organization''s ability to navigate through economic downturns or other challenges.
• Set and monitored annual budgets for departments and entire business.
• Increased revenue by developing and implementing strategic sales initiatives.
• Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
• Collaborated with stakeholders to define goals, align objectives, and ensure overall company success.
• Established team priorities, maintained schedules and monitored performance.
• Applied expertise in strategic planning that allowed us to outpace our competition in terms of market share growth or profitability.
• Established performance metrics to evaluate progress towards goals and make necessary adjustments for continuous improvement.
• Cultivated a positive work environment that promoted employee engagement, teamwork, and high levels of job satisfaction and allowed us to be a consistently rated Great Place To Work.
• Cultivated a positive work environment that promoted employee engagement, teamwork, and high levels of job satisfaction.
• Streamlined costs through proactive examination and improvement of operations.
• Developed partnerships with key industry players that expanded our client base or increased our revenue streams.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened new facilities anf office locations and monitoredchanges to uphold successful operations strategies and maximize business success.
• Managed senior-level personnel working in marketing and sales capacities.

• Led the Practice function across Field Services, Managed Services, and Professional Services, shaping service portfolios, solution roadmaps, and go-to-market offerings aligned to customer and market demand.
• Directed consulting-led pre-sales engagements for Network Outsourcing, Large-Scale Project Builds, and Operations, translating customer requirements into differentiated, value-driven solutions.
• Spearheaded Business Development and Pre-Sales initiatives, including opportunity qualification, solution positioning, value proposition development, and executive-level customer presentations.
• Owned end-to-end bid and proposal management, encompassing solution architecture, commercial modeling, risk assessment, pricing strategies, and response governance for complex RFPs/RFQs.
• Partnered with Product, Engineering, and Operations teams to define, incubate, and industrialize service offerings, ensuring scalability, profitability, and operational readiness.
• Enabled Business Process Re-engineering by embedding process innovation, automation, and best-practice frameworks into service designs and delivery models.
• Acted as a senior stakeholder for Customer Relationship Management, supporting CxO-level engagements and positioning solutions that aligned business outcomes with technology transformation.
• Provided technical sales leadership, bridging product capabilities and customer business needs through solution design, architecture validation, and proof-of-concept development.
• Drove tools and platforms strategy in collaboration with product and delivery teams to enhance operational efficiency, service differentiation, and lifecycle management.
• Led solution design and transformation initiatives across live programs, contributing to the Continuous Service Improvement (CSI) workgroup to evolve offerings and delivery maturity.
• Contributed to technical capability and product roadmap development as part of the enterprise transformation strategy, supporting the organization’s 5X growth ambition.
• Championed emerging service portfolios including IoT, Business Enablement Platforms, Process Digitization, and Business Excellence solutions, from concept to market launch.
• Defined business strategies and product concepts for new Telecommunications, Infrastructure, and Enterprise Services offerings, aligned with market trends and customer demand.
• Enabled delivery scale-up through Pre-Sales-led delivery enablement and establishment of Centers of Excellence (CoE) to support repeatable, high-margin solution deployment.

• Responsible for nationwide FTTx Network Planning for 10000+ OLT's for Phase 1
• Vendor Evaluation for GPON Core devices and CPE s
• Resource Management and Planning for Operations and Network Build
• Vendor Management for Technical Escalations and resolutions - Bid Management
• GPON Link Budgeting activities for Optical Distribution Network
• Technical Support for FTTx ISP Initiatives
• Responsible for Network Build Process of GPON and defining service flows for work Force management through OSS
• Active member for integration of OSS Platforms to network for supporting zero touch service fulfillment for CPE's to enable plug and play with faster lead to cash cycle for business combined with enhanced NPS for Enterprise services
• Streamlined the design and provisioning and assurance mechanisms work flows for FTTx Network to ensure low touch service delivery and assurance life cycle resulting in improved resource allocation and cost optmisation

• Served as Project Director for the PAN-India WiMAX network rollout, providing end-to-end leadership across strategy, planning, execution, and operational readiness for one of the largest WiMAX deployments globally, encompassing ~15,000 base stations and ~2 million enterprise CPEs, delivered through tightly integrated Engineering and Operations teams.
• Directed the design and execution of the Managed Services Build–Operate–Transform (BOT) model for TCL’s proposed IEEE 802.16e / LTE Broadband Wireless Access (BWA) program, defining delivery governance, commercial frameworks, SLAs, KPIs, and transformation roadmaps to support nationwide, high-scale network operations.
• Chaired multi-vendor selection, technical evaluation, and commercial negotiations across Microwave Backhaul, Wireless NodeB, and IP/MPLS network domains, ensuring scalability, performance, and cost efficiency aligned to a 15,000+ site deployment footprint and long-term network evolution.
• Provided executive oversight for vendor management, technical escalations, and procurement governance, supporting PAN-India deployments of MMDS, LMDS, and UBR networks, while driving schedule adherence, risk mitigation, and optimized CapEx/OpEx outcomes at multi-million–unit scale.
• Led cross-functional teams to enhance service delivery and operational efficiency.

• Telecommunications Engineering & Network Transformation
• Established and strengthened the foundational architecture of global telecommunications networks during early-stage deployments, supporting both Fixed and Mobile network domains.
• Led Engineering and Service Assurance functions, ensuring network reliability, performance optimization, and operational stability across large-scale production environments.
• Served as Project Manager and Program Lead for complex, multi-vendor and multi-geography network rollouts, managing end-to-end delivery from design and build through integration and service readiness.
• Acted as OSS and Automation Module Lead for CNMS deployments, partnering with OEMs to design, integrate, and operationalize network management, monitoring, and automation solutions.
• Drove the adoption of OSS frameworks, automation, and operational best practices, improving service assurance, fault management, and operational efficiency.
• Progressed into senior leadership roles from 2009 onward, providing strategic direction, governance, and execution oversight for large-scale telco transformation and modernization initiatives.