Bhavey Kapoor
Newtown,VIC
Summary
A passionate, hardworking and motivated Data Analytics professional with a strong foundation in analytics, along with a solid history of balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures.
Decisive Leader with good planning and organizational skills.
Overview
4
4
years of professional experience
Work History
Supervisor
Red Roosters
2023.03 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Managed team of 8 individuals in running daily operations.
Online Marketing Consultant
Capital Cables Pvt Ltd.
2021.01 - 2022.07
- Conducted competitive analysis to identify industry trends and benchmark client performance against key competitors.
- Analyzed web traffic data with Google Analytics to identify opportunities for optimization and growth.
- Provided training sessions for clients on best practices in digital marketing techniques.
- Collaborated with clients to understand their goals, preferences, and target audience for tailored marketing solutions.
Sales Assistant
Reliance Real Estate
2020.07 - 2020.12
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Master of Analytics - Analytics
RMIT University
Melbourne, VIC11.2023
MBA - Marketing
ICFAI
Gurugram05.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- R-Studio
- Python
- Ms-excel
- SAS Programming Language
- SQL
- Customer Relationship Management
Timeline
Supervisor
Red Roosters
2023.03 - Current
Online Marketing Consultant
Capital Cables Pvt Ltd.
2021.01 - 2022.07
Sales Assistant
Reliance Real Estate
2020.07 - 2020.12
Master of Analytics - Analytics
RMIT University
MBA - Marketing
ICFAI
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