Quality Assurance Analyst
pfizer
01.2024 - Current
- Worked with cross-functional teams to achieve goals.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained schedule of class assignments to meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Modified existing software systems to enhance performance and add new features.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
- Documented all phases of test execution including results analysis and defect resolution.
- Met project scope and delivery dates by planning optimal testing schedules.
- Utilized client satisfaction surveys to improve service quality.
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Developed process improvements to enhance overall data quality.
- Created and optimized automated testing tools for repetitive tasks.
- Managed onsite testing for customers as required by project's specifications.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Monitored and facilitated bug resolutions to optimize software.
- Provided feedback on usability and suggest improvements to the product design teams.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Used quality monitoring system to compile and track individual and team performance.
- Documented, triaged and managed defects in [Software] and worked with developers to facilitate timely resolutions.
- Collaborated with developers to diagnose problems and devise solutions.
- Developed, documented, and executed manual tests for web-based applications.
- Ensured proper version control protocols were followed throughout development cycle.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Streamlined processes, increasing efficiency and consistency to support quality initiatives.
- Set and achieved product quality objectives while meeting product specifications.
- Created and maintained database of common and known testing defects.
- Worked closely with developers during sprints providing feedback on user stories created.
- Simulated software production environments to allow for enhanced testing.
- Prepared reports detailing overall project progress according to established timelines.
- Performed functional, system integration, regression, user acceptance testing.
- Reviewed software release notes prior to production deployment to verify accuracy of changes implemented.
- Provided support for internal customers by troubleshooting reported issues quickly and accurately.
- Participated in daily scrum meetings providing status updates on projects assigned.
- Created comprehensive test cases based on technical specifications or customer requests.
- Produced test scripts for new automated software testing rounds.
- Conducted internal audits to measure adherence to established QA standards.
- Oversaw process checks to verify proper completion and correct frequency.
- Identified and tracked software defects using bug tracking systems.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Kept abreast of regulatory requirements from accrediting bodies and federal, state and local statutes.
- Trained and led staff on proper QA standards.
- Prepared and analyzed internal and external quality reports for management staff review.
- Completed unit and regression tests on software and individual modules.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Maintained self-study program to enhance QA knowledge and skills.
- Communicated regularly with management to discuss quality trends.
- Recommended improvements to systems and procedures for increased productivity.
