Bhavin Dhorajiya

* Managing user accounts using Active Directory(AD), creating groups, applying group policies, Enabling/disabling multi-factor Authentication(MFA), and managing other settings.

* Ticket solving via Service now Software

* Use a call logging system to record telephone requests accurately

* Responding to client support requests.

*Contacting clients to find out the nature of the problem.

* Traveling to the client's location or connecting via a remote link.

* Troubleshooting hardware and software issues.

* Work with Damware, Quick Connect, SCCM

* Installing and maintaining hardware and computer peripherals.

* Network setup like hubs, routers, switches, controllers

* Create, maintain, and distribute reports of progress to senior leadership

* Migrating servers from Windows XP to Windows 7 or higher platform

* Maintain client databases with up-to-date solutions and clear record of activities

* Explain and document technical issues in a clear way to clients

* Remote Desktop Services

* Install new hardware and software systems or components.

* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

* Install network software, including security or firewall software.

* Install new hardware or software systems or components, ensuring integration with existing network systems. Develops software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.

* Investigates problem areas.

Follows software development lifecycle.

* Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.

* Prepares and installs solutions by determining and designing system specifications, standards, and programming.

* Good Experience of office tools like Excel, Exchange, Word, SharePoint, Teams and more

* Improves operations by conducting systems analysis and recommending changes in policies and procedures.

* Testing Web developing & App code

* Deploying Application & Website's

* Install or repair network cables, including fiber optic cables.