Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Skills
References
Hobbies and Interests
Timeline
Generic

BHAVIN THAKRAR

Skye,VIC

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Liquorland (Coles Liquor)
02.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Assistant Store Manager

Dan Murphy's
01.2016 - 01.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Assistant Manager

Hungry Jacks
01.2013 - 01.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

Bachelor of commerce (Corporate Secretaryship) -

Bharathiar University
Coimbatore, INDIA

Master of Professional Accounting -

Central Queensland University
Melbourne, Australia

Master of Business Administration -

Holmes Institute
Melbourne, Australia

Diploma in Leadership and Management -

Vocational Training Institute
Hobart, Australia
01.2019

Skills

  • Customer Service
  • Customer Relations
  • Problem-Solving
  • Multitasking and Organization
  • Team leadership and coaching
  • Inventory Management
  • Work Planning and Prioritization
  • Maximizing profitability
  • Decision-Making

Certification

  • Most Enthusiastic Student certificate
  • Best Office Bearer certificate
  • Star of GRD School of Commerce and International Business certificate
  • Certificate of Appreciation for participating in Experience America by U.S.CONSULATE GENERAL (Chennai)
  • Certificate of appreciation for participating in International Conference on International Marketing in Asia Pacific (Issues and Challenges)
  • RSA Certificate
  • First aid

Work Skills

  • The ability to increase the sales of the firm
  • Stock accounting
  • Dealing with internal customers
  • Face to face contact with customers
  • Handling payments
  • Cash handling
  • Solving customer grievances
  • Working in a fast paced environment

References

On request

Hobbies and Interests

  • Driving
  • Traveling
  • Badminton

Timeline

Store Manager

Liquorland (Coles Liquor)
02.2023 - Current

Assistant Store Manager

Dan Murphy's
01.2016 - 01.2023

Assistant Manager

Hungry Jacks
01.2013 - 01.2016

Bachelor of commerce (Corporate Secretaryship) -

Bharathiar University

Master of Professional Accounting -

Central Queensland University

Master of Business Administration -

Holmes Institute

Diploma in Leadership and Management -

Vocational Training Institute

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BHAVIN THAKRAR