Bhavishya Gupta
Quakers Hill
Summary
Professional Test Lead with strong track record in software testing and quality assurance. Adept at leading teams, ensuring collaborative efforts, and delivering results in dynamic environments. Skilled in test strategy development, automation, and defect management. Known for adaptability and reliability in meeting project goals and evolving requirements.
Overview
4
4
years of professional experience
Work History
Senior Test Lead
Facto/ Contact Harald
Sydney, New South Wales
09.2024 - Current
- Collaborated in product design reviews, providing insights into functional requirements, product designs, and identifying potential issues to ensure smooth project execution for AI voice systems in the automotive industry
- Enhanced QA for AI voice systems, focusing on testing AI calling systems, handling various accents, dialects, and speech variations to ensure accurate voice recognition and seamless interactions in automotive applications
- Used Django for admin page management, enabling flexible configuration of AI tool call hierarchies and settings to modify objectives and test for accurate outcomes in AI-driven voice systems
- Tested voice experience with filler speech, modifying speech patterns to explore edge cases and ensure robust AI performance; conducted smoke tests for every tweak to verify stability and consistency
- Developed and implemented testing processes, plans, and workflows to improve efficiency and ensure comprehensive coverage in AI-based voice system testing, enhancing customer experience in automotive applications
- Executed performance benchmarking tests across multiple browsers, operating systems, and environments to ensure optimal AI system performance in diverse automotive use cases
- Utilized metrics-driven methodologies to refine testing workflows and processes, identifying areas of improvement to align with customer experience strategies and industry standards
- Worked with Agile and Scrum methodologies, tracking milestones and deliverables, and collaborating with cross-functional teams to meet project timelines and deliver high-quality outcomes in AI-based automotive products
- Led customer experience testing for AI systems, focusing on seamless service booking, diagnostics, and voice call interactions, ensuring a smooth user journey in automotive applications
- Tested AI functionality, performance, and compliance, ensuring voice systems met design specifications and delivered high-quality user experiences in automotive environments
- Developed comprehensive test cases from user stories and requirements, with a focus on voice interactions, accent variations, and usability feedback in AI-driven automotive applications
- Maintained and updated manual test cases in Airtable, ensuring optimal organization and tracking of AI voice-related test coverage for maximum productivity
- Logged AI system behavior using AWS, monitoring and analyzing logs to identify performance bottlenecks and operational issues for continuous system optimization
- Created system flow diagrams in Lucidchart to map out voice interaction flows and customer touchpoints, improving collaboration and ensuring comprehensive test coverage
- Filled gaps in Jira and Confluence, creating and maintaining clear documentation for testing processes, project workflows, and issue tracking to improve team collaboration and clarity
- Collaborated with developers to identify, reproduce, and resolve defects using GitLab Actions and Sentry for version control and issue tracking during AI testing cycles
- Developed future testing frameworks and QA practices for AI-based products to improve testing efficiency and consistency in future projects
Test Analyst
NCS AU / OPTUS
Macquarie Park, New South Wales
05.2023 - 09.2024
- Led testing efforts for AI projects using Google AI for in-app search and integrating speech-to-text capabilities
- Specialized in testing chatbot interactions and case management workflows to optimize user experiences
- Conducted comprehensive backend (BE) testing to ensure system resilience, growth, and user experience enhancement
- Planned and executed functional testing strategies aimed at enhancing application robustness and user satisfaction
- Expertise in migration testing, ensuring seamless transitions and minimal disruption during system upgrades
- Proficient in tools including Postman, JIRA, Confluence, Tableau, Google Console, AWS monitoring, and Dynatrace
- Automated testing processes using RubyMine, Cucumber BDD, Jenkins, Browserstack, Appium, and Selenium, reducing manual effort and improving system reliability
- Applied agile methodologies and Scrum practices, collaborating effectively in cross-functional teams for sprint planning and delivery
- Demonstrated strong problem-solving skills, identifying and resolving complex issues to minimize post-release defects
- Documented detailed Test Agreements, Test Summary Reports (TSR), and migration testing plans, ensuring comprehensive documentation throughout the testing lifecycle
- Developed and implemented comprehensive test strategies encompassing functional, performance, and security testing
- Stayed updated with industry best practices and integrated innovative approaches to enhance QA processes
- Collaborated closely with developers, product managers, and stakeholders to align on project goals and quality standards
- Proficient in HTML, JSON, XML, and Git for version control, enabling effective collaboration and robust automated test script creation
- Conducted API testing using Postman to validate endpoints, request/response structures, and integration points
Business Analyst
Knoxx Business
Kings Park, New South Wales
03.2023 - 05.2023
- Conducted financial analysis and created models to forecast business performance, resulting in a 10% reduction in operating costs and a 15% increase in revenue
- Developed and implemented a new inventory management system, resulting in a 25% reduction in inventory carrying costs and a 20% increase in on-time delivery performance
- Analysed customer feedback and market trends to identify new business opportunities, resulting in the launch of a new product line and a 10% increase in overall revenue
- Collaborated with IT teams to implement a new CRM system, identifying areas of improvement and implementing changes
- Developed and presented regular reports to executive management on key performance metrics, including revenue, profitability, and customer satisfaction
Team Leader
Ampol
Northmead, New South Wales
09.2020 - 02.2023
- Designed, planned, and implemented new systems and enhancements to existing systems to improve productivity
- Fostered positive employee relationships through communication, training, and development coaching
- Worked with third-party vendor support to address product-related issues
- Collaborated with stakeholders to define Collaborated with upper management to drive strategy and implement new processes
- Communicated business requirements to team members to understand and implement functional demands
- Documenting collected data on Aestiva platform for functional analysis, understanding demands and supply trends within the organization
Test Analyst
Applause
Sydney, New South Wales
11.2021 - 11.2022
- Conducted testing of Facebook's mobile app, platform, glasses and developing voice identification software for the product
- Collaborated with cross-functional teams to develop and execute test plans, identify, and report defects and ensure timely resolution of the issue
- Participated in agile development sprints, providing feedback on requirements, user stories and acceptance criteria, and ensuring that testing was integrated throughout the development process
- Developed and maintained test cases, scripts, and other testing artifacts, ensuring that they were up-to-date and aligned with product requirements and specifications
- Conducted exploratory testing to uncover defects and ensure that the product met user needs and expectations
- Contributed to continuous improvement of testing processes and methodologies, including adoption of new testing tools and techniques
Education
Masters of Enterprise Resource Planning -
Victoria University
Sydney, NSW02.2023
Bachelors of Business Administration (Hons.) -
Lovely Professional University
Punjab, India07.2019
Skills
- AI functional & capability testing
- BE Testing & FE Testing
- Functional Testing
- Mobile app testing, Web testing, Voice system testing
- Cross-platform testing
- AWS console , Dynatrace monitoring, Medallia
- Atlassian tools, Microsoft 365, Google suite
- Rubymine, Cucumber BDD, Browserstack, Appium
- Agile Methodology,Test planning, Requirements analysis
- Test methodologies, Test management tools
- Manual test case preparation & Automation test case preparation
- Lucidchart, Gitlab, Sentry, Twilio, Django, Postman
- User acceptance testing & Continuous-Integration Testing
Timeline
Senior Test Lead
Facto/ Contact Harald
09.2024 - Current
Test Analyst
NCS AU / OPTUS
05.2023 - 09.2024
Business Analyst
Knoxx Business
03.2023 - 05.2023
Test Analyst
Applause
11.2021 - 11.2022
Team Leader
Ampol
09.2020 - 02.2023
Masters of Enterprise Resource Planning -
Victoria University
Bachelors of Business Administration (Hons.) -
Lovely Professional University